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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks has a Public Read Only Opportunity sharing model. A sales rep noticed they can edit some opportunities associated with accounts they own, but are unable to edit other opportunities associated with accounts they own.
Which reason explains the sales rep's experience?

A) Sharing rules for Opportunities are set to a public group for managers.
B) Some opportunities associated with these accounts are owned by other users.
C) The user is a member of an Account Team with Read/Write access on Opportunities.

2. Cloud Kicks (CK) has an external enterprise resource planning (ERP) system that stores product order information.
CK wants to view those orders as a related list on the Account record in real time.
Which best practice should the consultant recommend?

A) Implement Salesforce Connect and an external object to get real-time product order information. Add the external object as a related list on the Account.
B) Create a custom product order information object. Run a nightly batch job to get details from the ERP system. Add the custom object as a related list on the Account.
C) Create a Lightning component, Get the real-time product order Information from the ERP system using a REST integration. Add the component to the account page.

3. A consultant for Universal Containers is preparing to migrate the company's legacy CRM to Sales Cloud. The admin for the previous system is enthusiastic about Sales Cloud and driving the objectives of the implementation, but end users have expressed dissatisfaction about moving to a new platform.
How should the consultant determine and validate their approach with end users?

A) Enlist the help of a champion to ensure that Sales Cloud is meeting end user needs.
B) Conduct a technical review of Sales Cloud with developers to evaluate solutions for end users.
C) Interview top-level executives to understand the Sales Cloud key performance indicators (KPIs) for end users.

4. Cloud Kicks is utilizing Advanced Currency Management. The sales director submitted a request to display to total amount of all the open opportunities related to the Account page layout.
How should the should consultant implement a solution to meet the requirement?

A) Use a record-triggered flow to set the value on the account.
B) Use a custom formula field on the Opportunity object.
C) Create a roll-up summary field on the Account object.

5. Universal Containers (UC) recently implemented new Sales Cloud solutions. UC stakeholders believe that user adoption is best measured by the login rate.
Which additional key metric should the consultant recommend?

A) Opportunities created in the last 30 days
B) Cases closed in the last 30 days
C) Events synchronized in the last 30 days

Solutions: