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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Lifecycle | 23% | - Design reports and dashboards based on KPIs - Analyze sales and marketing processes - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI |
| Topic 2: Consulting Practices | 14% | - Discovery, requirement analysis, and solution design - Project management and delivery lifecycle - Facilitate successful engagements and adoption |
| Topic 3: Predictive and Generative AI | 13% | - Apply Trusted AI Principles and ethical guidelines - Use AI tools in Sales Cloud and Agentforce for Sales |
| Topic 4: Implementation Strategies | 15% | - Translate business requirements and KPIs into Sales Cloud solutions - Plan deployment and post-implementation improvements - Align sales processes with organizational goals |
| Topic 5: Practical Application of Sales Cloud Expertise | 33% | - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams - Configure Products, Price Books, Quotes, and multi-currency settings - Leverage Campaigns and integration tools - Build end-to-end sales processes from Lead to Close |
| Topic 6: Data Management | 15% | - Ensure data quality and scalability - Data migration and integration considerations - Manage data governance and maintenance |
Salesforce Certified Sales Cloud Consultant Sample Questions:
Question 1
Cloud Kicks rolled out Sales Cloud recently. The VP of sales wants to display a view of internal and external data on the lifetime spend for each account on the Salesforce account detail page.
Which option should a consultant recommend to meet this requirement?
A. Salesforce Data Pipelines
B. Einstein Discovery
C. Sales Engagement
Question 2
Northern Trail Outfitters has created a Complaints custom object related to Accounts. The organization-wide default has been set to Private. Only users within the Complaints Specialist public group should be able to view and edit any Complaint record. Which option should a consultant recommend to meet the requirements?
A. Create a criteria-based sharing rule that grants Read/Write access to the Complaints Specialist public group.
B. Use Apex managed sharing to grant record access to users In the Complaints Specialist public group.
C. Set the Complaints object's default visibility to allow only the users In the Complaints Specialist public group to access the records.
Question 3
A consultant is initiating a Sales Cloud project for Cloud Kicks. Which essential action should the consultant prioritize to ensure successful implementation and adoption?
A. Develop Quality Assurance (QA) testing scripts.
B. Design end user training plan.
C. Set project milestones and establish key performance indicators (KPIs).
Question 4
During a discovery session at Cloud Kicks, a major topic is highlighted that is outside the current statement of work (SOW). The addition to the project scope is necessary but will be difficult to implement. How should the consultant proceed?
A. Create a change request for the new items.
B. Revise the timeline to accommodate the new Items.
C. Conduct another discovery session to define the new items.
Question 5
Cloud Kicks wants to ensure that when an Opportunity is marked Closed Lost, a reason is always captured for reporting purposes. What should the consultant recommend?
A. A required field with a validation rule tied to the Closed Lost stage
B. Manager verbal follow-up only
C. A Chatter post reminder
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: A | Question 5 Answer: A |
