2023 Latest 100% Exam Passing Ratio - 220-1102 Dumps PDF

Pass Exam With Full Sureness - 220-1102 Dumps with 432 Questions

NEW QUESTION # 116
A technician is troubleshooting a mobile device that was dropped. The technician finds that the screen (ails to rotate, even though the settings are correctly applied. Which of the following pieces of hardware should the technician replace to resolve the issue?

• A. Digitizer
• B. Accelerometer
• C. LCD
• D. Battery

Answer: B

Explanation:
Explanation
The piece of hardware that the technician should replace to resolve the issue of the screen failing to rotate on a mobile device that was dropped is the accelerometer. The accelerometer is a sensor that detects the orientation and movement of the mobile device by measuring the acceleration forces acting on it. The accelerometer allows the screen to rotate automatically according to the position and angle of the device. If the accelerometer is damaged or malfunctioning, the screen may not rotate properly or at all, even if the settings are correctly applied. LCD stands for Liquid Crystal Display and is a type of display that uses liquid crystals and backlight to produce images on the screen. LCD is not related to the screen rotation feature but to the quality and brightness of the display. Battery is a component that provides power to the mobile device by storing and releasing electrical energy. Battery is not related to the screen rotation feature but to the battery life and performance of the device. Digitizer is a component that converts touch inputs into digital signals that can be processed by the mobile device. Digitizer is not related to the screen rotation feature but to the touch sensitivity and accuracy of the display. References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 1.5

NEW QUESTION # 117
A technician needs to ensure that USB devices are not suspended by the operating system Which of the following Control Panel utilities should the technician use to configure the setting?

• A. Devices and Printers
• B. Ease of Access
• C. System
• D. Power Options

Answer: D

Explanation:
The correct answer is B. Power Options. The Power Options utility in the Control Panel allows you to configure various settings related to how your computer uses and saves power, such as the power plan, the sleep mode, the screen brightness, and the battery status. To access the Power Options utility, you can follow these steps:
Go to Control Panel > Hardware and Sound > Power Options.
Click on Change plan settings for the power plan you are using.
Click on Change advanced power settings.
Expand the USB settings category and then the USB selective suspend setting subcategory.
Set the option to Disabled for both On battery and Plugged in.
Click on OK and then on Save changes.
This will prevent the operating system from suspending the USB devices to save power .
System, Devices and Printers, and Ease of Access are not the utilities that should be used to configure the setting. System is a utility that provides information about your computer's hardware and software, such as the processor, memory, operating system, device manager, and system protection. Devices and Printers is a utility that allows you to view and manage the devices and printers connected to your computer, such as adding or removing devices, changing device settings, or troubleshooting problems. Ease of Access is a utility that allows you to customize your computer's accessibility options, such as the narrator, magnifier, high contrast, keyboard, mouse, and speech recognition. None of these utilities have any option to configure the USB selective suspend setting.

NEW QUESTION # 118
A user's smartphone data usage is well above average. The user suspects an installed application is transmitting data in the background. The user would like to be alerted when an application attempts to communicate with the internet. Which of the following BEST addresses the user's concern?

• A. Antivirus
• B. Firewall
• C. Remote wipe
• D. Operating system updates

Answer: B

Explanation:
Explanation
A firewall is a security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules. In this scenario, the user is concerned about an installed application transmitting data in the background, so a firewall would be the best solution to address their concern. By installing and configuring a firewall, the user can block unauthorized connections to and from the device, and receive alerts whenever an application tries to access the internet.

NEW QUESTION # 119
A technician receives a help desk ticket from a user who is unable to update a phone. The technician investigates the issue and notices the following error message: Insufficient storage space While analyzing the phone, the technician does not discover any third-party' applications or photos. Which of the following is the best way to resolve the issue?

• A. Move factory applications to external memory.
• B. Exchange the device for a newer one.
• C. Allocate more space by removing factory applications
• D. Upgrade the onboard storage

Answer: A

Explanation:
Explanation
The best way to resolve the issue is to move factory applications to external memory. This will free up some space on the phone's internal storage, which is required for updating the phone. To do this, you can follow these steps1:
Insert a microSD card into your phone if you don't have one already.
Go to Settings > Apps and tap on the app you want to move.
Tap on Storage and then on Change.
Select the SD card option and tap on Move.
You may need to repeat this process for multiple apps until you have enough space to update your phone.
Alternatively, you can also clear the cache and data of some apps, or uninstall the apps that you don't use frequently. You can find more information on how to fix insufficient storage error on your phone in these articles234. I hope this helps.

NEW QUESTION # 120
A user attempts to open some files, but a message appears stating that the files are encrypted. The user was able to access these files before without receiving this message and no changes have been made within the company. Which of the following has infected the computer?

• A. Phishing
• B. Cryptominer
• C. Keylogger
• D. Ransomware

Answer: D

Explanation:
Ransomware is malicious software that encrypts files on a computer, making them inaccessible until a ransom is paid. In this case, the user was able to access the files before without issue, and no changes have been made within the company, so it is likely that the computer was infected with ransomware.

NEW QUESTION # 121
Following a recent power outage, several computers have been receiving errors when booting. The technician suspects file corruption has occurred. Which of the following steps should the technician try FIRST to correct the issue?

• A. Reimage the computers.
• B. Restore the computers from backup.
• C. Run the System File Checker.
• D. Rebuild the Windows profiles.

Answer: C

Explanation:
The technician should run the System File Checker (SFC) first to correct file corruption errors on computers after a power outage. SFC is a command-line utility that scans for and repairs corrupted system files. It can be run from the command prompt or from the Windows Recovery Environment. Rebuilding the Windows profiles, restoring the computers from backup, and reimaging the computers are more drastic measures that should be taken only if SFC fails to correct the issue1

NEW QUESTION # 122
A new spam gateway was recently deployed at a small business However; users still occasionally receive spam. The management team is concerned that users will open the messages and potentially infect the network systems. Which of the following is the MOST effective method for dealing with this Issue?

• A. Adjusting AV settings
• B. Updating firmware for the spam appliance
• C. Adjusting the spam gateway
• D. Providing user training

Answer: D

Explanation:
Explanation
The most effective method for dealing with spam messages in a small business is to provide user training1
. Users should be trained to recognize spam messages and avoid opening them . They should also be trained to report spam messages to the IT department so that appropriate action can be taken1. In addition, users should be trained to avoid clicking on links or downloading attachments from unknown sources1. By providing user training, the management team can reduce the risk of users opening spam messages and potentially infecting the network systems1.

NEW QUESTION # 123
A technician needs to interconnect two offices to the main branch while complying with good practices and security standards. Which of the following should the technician implement?

• A. VNC
• B. VPN
• C. SSH
• D. MSRA

Answer: B

Explanation:
Explanation
A technician needs to interconnect two offices to the main branch while complying with good practices and security standards. The technician should implement VPN

NEW QUESTION # 124
Which of the following is MOST likely contained in an EULA?

• A. Restrictions of use
• B. Personally identifiable information
• C. Chain of custody
• D. Backup of software code

Answer: A

Explanation:
Explanation
An EULA (End-User License Agreement) is a legally binding contract between a software supplier and a customer or end-user, generally made available to the customer via a retailer acting as an intermediary. A EULA specifies in detail the rights and restrictions which apply to the use of the software. Some of the main terms included in an EULA are the terms and scope of the license, any licensing fees, warranties and disclaimers, limitation of liability, revocation or termination of the license, and intellectual property information and restrictions on using the license (e.g. modification and copying)1
https://www.termsfeed.com/blog/eula-vs-terms-conditions/

NEW QUESTION # 125
Which of the following should be done NEXT?

• A. Send an email to Telecom to inform them of the issue and prevent reoccurrence.
• B. Educate the user on the solution that was performed.
• C. Close the ticket out.
• D. Tell the user to take time to fix it themselves next time.

Answer: B

Explanation:
Explanation
educating the user on the solution that was performed is a good next step after resolving an issue. This can help prevent similar issues from happening again and empower users to solve problems on their own.

NEW QUESTION # 126
A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB. Which of the following is the MOST likely reason this system is not utilizing all the available RAM?

• A. The system is missing updates.
• B. The systems utilizing a 32-bit OS.
• C. The system's memory is failing.
• D. The system requires BIOS updates.

Answer: B

Explanation:
The most likely reason that the system is not utilizing all the available RAM is that it is running a 32-bit OS. A 32-bit OS can only address up to 4GB of RAM, and some of that is reserved for hardware and system use1. Therefore, even if the technician installed 8GB of RAM, the system can only use around 3.5GB of usable RAM. To use the full 8GB of RAM, the technician would need to install a 64-bit OS, which can address much more memory2. The system missing updates, the system's memory failing, or the system requiring BIOS updates are not likely to cause this issue.

NEW QUESTION # 127
During a network outage, a technician discovers a new network switch that was not listed in the support documentation. The switch was installed during a recent change window when a new office was added to the environment. Which of the following would most likely prevent this type of mismatch after next month's change window?

• A. Allowing network changes once per year
• B. Requiring all network changes include updating the network diagrams
• C. Performing annual network topology reviews
• D. Routinely backing up switch configuration files

Answer: B

Explanation:
This would ensure that the support documentation reflects the current state of the network and prevents any confusion or mismatch during a network outage. Updating the network diagrams is also one of the best practices for network documentation, as stated in the Official CompTIA A+ Core 2 Study Guide1. The other options are not as effective or feasible as option B. Performing annual network topology reviews is too infrequent and may not capture recent changes. Allowing network changes once per year is too restrictive and may not meet the business needs. Routinely backing up switch configuration files is important, but it does not help with identifying new switches or devices on the network.

NEW QUESTION # 128
A user lost a company tablet that was used for customer intake at a doctor's office. Which of the following actions would BEST protect against unauthorized access of the data?

• A. Enabling remote drive encryption
• B. Changing the user's password
• C. Performing a remote wipe on the device
• D. Changing the office's Wi-Fi SSID and password

Answer: C

Explanation:
Explanation
The best action to protect against unauthorized access of the data on the lost company tablet is to perform a remote wipe on the device. A remote wipe is a feature that allows an administrator or a user to erase all the data and settings on a device remotely, usually through a web portal or an email command. A remote wipe can help prevent the data from being accessed or compromised by anyone who finds or steals the device. Changing the office's Wi-Fi SSID and password may prevent the device from connecting to the office network but may not prevent the data from being accessed locally or through other networks. Changing the user's password may prevent the device from logging in to the user's account but may not prevent the data from being accessed by other means or accounts. Enabling remote drive encryption may protect the data from being read by unauthorized parties but may not be possible if the device is already lost or turned off. References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 3.1

NEW QUESTION # 129
A manager called the help desk to ask for assistance with creating a more secure environment for the finance department- which resides in a non-domain environment. Which of the following would be the BEST method to protect against unauthorized use?

• A. Disabling unnecessary services
• B. Restricting user permissions
• C. Using screen locks
• D. Implementing password expiration

Answer: B

Explanation:
Restricting user permissions is a method of creating a more secure environment for the finance department in a non-domain environment. This means that users will only have access to the files and resources that they need to perform their tasks and will not be able to modify or delete other files or settings that could compromise security or functionality.

NEW QUESTION # 130
A change advisory board did not approve a requested change due to the lack of alternative actions if implementation failed. Which of the following should be updated before requesting approval again?

• A. Risk level
• B. End user acceptance
• C. Rollback plan
• D. Scope of change

Answer: C

Explanation:
Explanation
The rollback plan should be updated before requesting approval again. A rollback plan is a plan for undoing a change if it causes problems, and it is an important part of any change management process. If the change advisory board did not approve the requested change due to the lack of alternative actions if implementation failed, then updating the rollback plan would be the best way to address this concern.

NEW QUESTION # 131
A call center handles inquiries into billing issues for multiple medical facilities. A security analyst notices that call center agents often walk away from their workstations, leaving patient data visible for anyone to see.
Which of the following should a network administrator do to BEST prevent data theft within the call center?

• A. Log off the users when their workstations are not in use.
• B. Lock the workstations after five minutes of inactivity.
• C. Encrypt the workstation hard drives.
• D. Install privacy screens.

Answer: B

Explanation:
Explanation
The BEST solution for preventing data theft within the call center in this scenario would be to lock the workstations after a period of inactivity. This would prevent unauthorized individuals from accessing patient data if call center agents were to step away from their workstations without logging out.

NEW QUESTION # 132
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