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NEW QUESTION # 18
What are the components of a trigger in a business rule? Note: There are 3 correct answers to this question.

• A. Conditions
• B. Action
• C. Event
• D. Variables
• E. Execution count

Answer: A,C,D

NEW QUESTION # 19
Which actions are possible with the data loader? Note: There are 2 correct answers to this question.

• A. Choose Data update option
• B. Generate sample upload file
• C. Export
• D. Enable data validation

Answer: A,B

NEW QUESTION # 20
What object is bidirectional when integrating FSM with C4C? Choose the correct answer.

• A. Service Contract
• B. Equipment Item
• C. Service call
• D. Activity

Answer: D

NEW QUESTION # 21
What are the SAP Field Service Management service call statuses that can be mapped to ERP? Note: There are
3 correct answers to this question.

• A. Technically Complete
• B. Planned
• C. Cancelled
• D. Released
• E. Ready to Plan

Answer: A,C,E

NEW QUESTION # 22
Which module in SAP Field Service management is used to create documentation and guidelines for Service Execution?

• A. Administration
• B. Smartforms and Feedback
• C. Master Data
• D. Planning and Dispatching

Answer: B

NEW QUESTION # 23
Which advanced settings can you use to create a dashboard? Note: There are 2 correct answers to this question.

• A. Query
• B. Object type
• C. Data transfer object (DTO)
• D. Sample chart

Answer: A,C

NEW QUESTION # 24
Which activities can you perform in the Administration module? Note: There are 2 correct answers to this question.

• A. Maintain session configuration.
• B. Define service workflows.
• C. Edit Smartform templates.
• D. Perform system monitoring.

Answer: A,B

NEW QUESTION # 25
What are the benefits of using activity feedback? Note Generate checklist reports for the customer.

• A. Assist technicians to record time and materials.
• B. Generate QA reports with the captured data.
• C. There are 2 correct answers to this question.
• D. Assist technicians to capture resolutions.

Answer: B,C

NEW QUESTION # 26
What can you do with a picker element within Smartforms? Note: There are 2 correct answers to this question.

• A. You can link picker and attachment elements together.
• B. You can use it to pick PNG files.
• C. You can use it to select an object from a list.
• D. You can link two picker elements together.

Answer: C,D

NEW QUESTION # 27
Which statement best describes the possibility to export offline data from the mobile app?

• A. Offline data can be exported from the mobile app with administrator authorization.
• B. Offline data remains encrypted on the device and CANNOT be exported from the mobile app.
• C. Offline data can be exported as soon as you have access to the mobile app.
• D. Offline data can be exported from the mobile app with technician authorization.

Answer: B

NEW QUESTION # 28
As an administrator, you want to send automatic notifications to your technician when you are finished modifying the approval status of an effort item related to your technician's service call. Which company setting will you activate within the administration module?

• A. CoreSystems.CoresystemsFSM.Mobile
• B. PushNotifications.ActivityChanges.En
• C. CoresSystems.Mobile.ApprovedEffortsModificationAIlowed
• D. CoreSystems.CoresystemsFSM.DL.Notifications.Enabled

Answer: C

NEW QUESTION # 29
In which scenario of service engagement does SAP Field Service Management primarily provide capabilities to complement the SAP Service Cloud portfolio?

• A. No touch
• B. Video chat
• C. High touch
• D. E-mail interaction

Answer: C

NEW QUESTION # 30
Which chart types are available in settings to create a report? Note: There are 3 correct answers to this question.

• A. Line
• B. Pie
• C. Scatter
• D. Area
• E. Column

Answer: A,B,E

NEW QUESTION # 31
What can you do using the data loader in the Master Data module? Note: There are 3 correct answers to this question.

• A. Overwrite data records.
• B. Delete data records.
• C. Merge data records.
• D. Create data records.
• E. Read data records.

Answer: A,C,D

NEW QUESTION # 32
What can you set in a scheduled business rule? Note: There are 2 correct answers to this question.

• A. Notification
• B. Condition
• C. Order
• D. Frequency

Answer: C,D

NEW QUESTION # 33
What are some of the main security characteristics of the SAP Field Service Management mobile app? Note:
There are 2 correct answers to this question.

• A. SSL-secured communication
• B. OAuth token for login-free access
• C. Advanced perimeter security
• D. Full backup protection of customer data

Answer: A,D

NEW QUESTION # 34
What is the first step a technician needs to take to add a Smartform within SAP Field Service Management Mobile App. Choose the correct answer.

• A. Select a record from the linked object
• B. Select whether is mandatory
• C. Select a linked object
• D. Select a Template

Answer: D

NEW QUESTION # 35
What is correct regarding user permissions? Note: There are 2 correct answers to this question.

• A. Permissions are assigned to user groups
• B. Users are assigned to permissions
• C. User groups are assigned to permissions
• D. Users are assigned to user groups

Answer: A,D

NEW QUESTION # 36
How can you set up authorizations in the Administration module in SAP Field Service Management? Note:
There are 2 correct answers to this question.

• A. Assign user groups to users.
• B. Assign permissions to user groups.
• C. Assign users to permissions.
• D. Assign user groups to permissions.

Answer: A,B

NEW QUESTION # 37
Which action in the Time and Material journal allows an approver to send the material record back to the technician to resubmit?

• A. Decline
• B. Duplicate
• C. Request change
• D. Review

Answer: C

NEW QUESTION # 38
Which of the following steps can you perform in the planning board as a dispatcher? Note: There are 2 correct answers to this question.

• A. Create Technician Skills
• B. Define Core hours.
• C. Enter materials used
• D. Release Assignments

Answer: A,D

NEW QUESTION # 39
What is SAP's approach to integrating SAP S/4HANA Service with SAP Field Service Management?

• A. On-premise-based using the SAP CRM middleware
• B. Cloud-based using the FSM Cloud Connector
• C. On-premise-based using SAP Process Integration
• D. Cloud-based using SAP Cloud Platform Integration

Answer: D

NEW QUESTION # 40
Which of the following are data object types that There are 3 correct answers to this question.

• A. Service contract
• B. Equipment
• C. Smartform
• D. Item
• E. Service call

Answer: A,B,D

NEW QUESTION # 41
How can you translate a Smartform?

• A. Select the translation language within the designer.
• B. Export it to XML, translate, and upload.
• C. Maintain the translation of the Smartform in the company settings.
• D. Download it to Microsoft Word, translate, and then upload.

Answer: B

NEW QUESTION # 42
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