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NEW QUESTION # 83
Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

• A. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.
• B. Utilize a custom Global Price Book and add all products as Price Book Entries.
• C. Create customer-specific Price Books and add all products as Price Book Entries.
• D. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

Answer: A

Explanation:
Explanation
This option allows applying different prices for the same product based on the customer agreement, and avoids duplicating products that have standard prices. References:
https://help.salesforce.com/s/articleView?id=sf.fs_price_books.htm&type=5

NEW QUESTION # 84
A Technician reports that the travel time calculated between appointments is often too short and causes Job delays throughout the day.
Which settings should the Consultant consider to improve travel time accuracy?

• A. Estimated Travel Time, Minimize Travel
• B. Street Level Routing, Default Travel Speed
• C. Travel Speed Unit, Actual Travel Time
• D. Minimum Grade, Default Operating Hours

Answer: B

NEW QUESTION # 85
Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments' status using the Dispatcher console Gantt chart.
Which steps should the Consultant take to meet these requirements?

• A. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.
• B. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.
• C. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.
• D. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.

Answer: D

NEW QUESTION # 86
Technicians often need to generate a report in the customer's language.
Which configuration should the Consultant recommend to meet the requirement?

• A. Add the Service Report Language field to the Work Order Page Layout.
• B. Update the Language of the current User.
• C. Add the Language field to the Contact Page Layout.
• D. Update the Default Language of the Organization.

Answer: A

Explanation:
Explanation
This option allows generating a report in the customer's language by selecting the language from a picklist field on the work order record. References:
https://help.salesforce.com/s/articleView?id=sf.fs_service_reports_language.htm&type=5

NEW QUESTION # 87
Universal containers technicians frequently need to request more parts from another inventory location when stock runs low.
How can universal container technicians achieve this for each product requested?

• A. Create a work order line item and a product request line item.
• B. Create a shipment and a product request line item.
• C. Create a product request and a product request line item.
• D. Create a product consumed and a product request line item.

Answer: C

NEW QUESTION # 88
Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing theCustomer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers

• A. Scheduled End
• B. Arrival Window End
• C. Scheduled Start
• D. Arrival Window Start

Answer: B,D

Explanation:
Arrival Window Start and Arrival Window End are fields on the Service Appointment that indicate when a technician is expected to arrive at a customer site based on travel time and service duration calculations.
These fields can be shared with customersto set expectations around upcoming appointments. Scheduled End and Scheduled Start are fields on the Service Appointment that indicate when a technician is scheduled to start and end their service based on their availability and assigned time slots. These fields are not accurate indicators of when a technician will arrive at a customer site, as they do not account for travel time and service duration variations. References:https://help.salesforce.com/s/articleView?id=sf.
fs_service_appointments.htm&type=5

NEW QUESTION # 89
One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.
On which object should a Consultant set Operating Hours to meet this requirement?

• A. Service Territories
• B. Service Territory Members
• C. Service Appointments
• D. Accounts

Answer: D

Explanation:
Explanation
This option allows setting operating hours for accounts to specify when service can be performed for customers. References: https://help.salesforce.com/s/articleView?id=sf.fs_operating_hours.htm&type=5

NEW QUESTION # 90
Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?

• A. Add Products to the Products Required Related List on the Work Type object.
• B. Add Products to the Work Order Products Related List on the Work Type object.
• C. Add Products to the Work Order Products Related List on the Asset object.
• D. Add Products to the Products Required Related List on the Asset object.

Answer: A

Explanation:
Explanation
This option allows automatically associating certain products to Work Orders based on the work type selected, and generating Work Order Line Items for those products. References:
https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5

NEW QUESTION # 91
Northern Trail Outfitters' marketing team is made up of a marketing manager, a marketing specialist, and a graphic designer. The team is new to Marketing Cloud and has very little coding experience. Currently, they use Excel and VLOOKUP to segment their email audiences and Import them into Marketing Cloud.
What solution should be recommended to allow for long-term self-sufficiency in segmentation?

• A. Query Activities
• B. Publication Lists
• C. Attribute Groups
• D. Data Filters

Answer: D

NEW QUESTION # 92
Universal container wants to ensure the technician has the correct equipment before arriving at a job site.
Which two considerations should the consultant take into account when configuring?
field service lightning?
Choose 2 answers

• A. Quantity and unit of measure are required when adding a required product
• B. Validation rule and triggers created on work order and work order line-item objects are automatically recreated for work
• C. Required product must be added to both work order and all work order line items
• D. Work type can be configured to include required products on the work order and work order line item

Answer: B,D

NEW QUESTION # 93
Approximately 70% of Universal Containers^ site visits are inspections and quotation sessions that take roughly the same amount of time and set of resource skills to complete.
What should a Consultant recommend to streamline the creation of these Work Orders?

• A. Create Work Types for use on Work Orders.
• B. Create a work flow to clone the Work Order.
• C. Create a standard set of Work Order Line Items.
• D. Create a child Work Order for each similar site visit.

Answer: A

Explanation:
Explanation
Work types are used to define the standard duration and skills required for a specific type of work. By creating work types for similar site visits, the creation of work orders can be streamlined and standardized.
References:
https://trailhead.salesforce.com/en/content/learn/modules/field_service_basics/field_service_work_types

NEW QUESTION # 94
What are the two benefits of using field service lightning apps instead of Salesforce mobile apps?
Choose 2 answers

• A. Agents view of upcoming service appointment
• B. Native customer signature capture
• C. Customized navigation menu
• D. Offline access to flow

Answer: B,D

NEW QUESTION # 95
universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?

• A. mini page layouts
• B. field sets
• C. page layouts
• D. visual force page

Answer: B

Explanation:
Explanation
This option should be recommended to control the technicians' view of work orders and appointments in the field service lightning mobile app, as it allows customizing which fields are displayed on different screens of the app. References: https://help.salesforce.com/s/articleView?id=sf.fs_mobile_field_sets.htm&type=5

NEW QUESTION # 96
Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

• A. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
• B. Each Asset will have a Service Appointment that will represent the work needed for each machine.
• C. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
• D. Each Account will have a Service Appointment that will represent the work to be done at the customer site.

Answer: A

Explanation:
This option allows tracking the required work for each machine separately, and scheduling a service appointment for each work order line item. References:https://help.salesforce.com/s/articleView?id=sf.
fs_work_order_line_items.htm&type=5

NEW QUESTION # 97
Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order. Which three should a Consultant set up in order to achieve this requirement?

• A. Apply Price Book to the Work Order.
• B. Create Account-wide Discounts.
• C. Create Work Order Line Items with Products.
• D. AppCreate Products and Price Book Entries.
• E. Apply Promotion to the Work Order.

Answer: A,C,D

NEW QUESTION # 98
Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this?

• A. Creak the products as serialized inventory and the installation kits as unsterilized inventory.
• B. Create the products and the installation kits as a single serialized product.
• C. Create the products and the installation kits as serialized inventory.
• D. Create the products and the installation kits as unsterilized inventory.

Answer: A

NEW QUESTION # 99
Service resources at Universal Containers (UC) frequently work in more than one service territory.
The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource''s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers

• A. Include the Mateh Territory Work Rule.
• B. Remove the Match Territory Work Rule.
• C. Select Working Location Enable Primary on the Working Territories Work Rule:
• D. Deselect Working Location Enable Primary on the Working Territories Work Rule.

Answer: A,C

Explanation:
Explanation
Working Location Enable Primary is a setting on the Working Territories work rule that defines whether resources should be matched with service appointments based on their primary territory only or any territory they belong to[186]. Match Territory is a work rule that defines whether resources should be matched with service appointments based on their territories[187]. Selecting Working Location Enable Primary on the Working Territories Work Rule and including the Match Territory Work Rule would allow Universal Containers' scheduling policy to look at both primary and secondary service territories by enabling matching resources with service appointments based on any territory they belong to and prioritizing matching resources with service appointments based on their territories. Removing the Match Territory Work Rule would not allow Universal Containers' scheduling policy to look at both primary and secondary service territories because it would disable matching resources with service appointments based on their territories. Deselecting Working Location Enable Primary on the Working Territories Work Rule would not affect Universal Containers' scheduling policy because it is already deselected by default. References:
https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_work_rules_working_territories.htm&typ
https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_work_rules_match_territory.htm&type=5

NEW QUESTION # 100
The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? Choose 3 answers

• A. Select multiple Service Appointments from the list and bulk schedule them.
• B. Select a Service Appointment from the list, use the "Edit" action and allocate the Resource.
• C. Select a Service Appointment from the list and use the "Schedule" action.
• D. Select a Service Appointment from the list, use the "Change Status" action and "Dispatch."
• E. gy Select a ServiceAppointment from the list, use the "Candidates" action, and select the best time slot.

Answer: A,C,E

Explanation:
These three options are available to the dispatcher to schedule service appointments from the dispatch console while taking the scheduling policy into consideration. References:https://help.salesforce.com/s/articleView?
id=sf.fs_dispatch_console_schedule_appointments.htm&type=5

NEW QUESTION # 101
a dispatcher notice that the crew assigned to a service appointment is missing a skill requirement for the appointment.
How can the dispatcher update the service crew to meet those requirements?

• A. Edit the service appointment and add a new service resource.
• B. Create a new service appointment with a different crew.
• C. Use the crew management tool to add service resources to the crew.
• D. Update the service crew on the service appointment's work type.

Answer: C

NEW QUESTION # 102
Technicians often need to generate a report in the customer's language.
Which configuration should the Consultant recommend to meet the requirement?

• A. Add the Service Report Language field to the Work Order Page Layout.
• B. Update the Language of the current User.
• C. Add the Languagefield to the Contact Page Layout.
• D. Update the Default Language of the Organization.

Answer: A

Explanation:
This option allows generating a report in the customer's language by selecting the language from a picklist field on the work order record. References:https://help.salesforce.com/s/articleView?id=sf.
fs_service_reports_language.htm&type=5

NEW QUESTION # 103
Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?

• A. Install the Survey Snap-in for CSAT capture.
• B. Add the CSAT Visualforce page to the Work Order.
• C. Enable the CSAT Quick Action for Work Orders.
• D. Install an AppExchange Package.

Answer: D

NEW QUESTION # 104
At universal containers the service territory member's time zone is one hour behind the service territory time zone how should the consultant ensure proper scheduling and optimization for the member?

• A. Subtract one hour from the start and end times on the service territory.
• B. Add one hour to the start and end times on the service territory.
• C. Change the time zone on the service territory member's user record to match the service territory's time zone.
• D. Add one hour to the start and end times on the service territory member's operating hours.

Answer: D

NEW QUESTION # 105
An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?

• A. Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.
• B. Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.
• C. Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.
• D. Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

Answer: B

NEW QUESTION # 106
Service resources at Universal Containers (UC) frequently work in more than one service territory. The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource's secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers

• A. Include the Match Territory Work Rule.
• B. Remove the Match Territory Work Rule.
• C. Select Working Location Enable Primary on the Working Territories Work Rule.
• D. Deselect Working Location Enable Primary on the Working Territories Work Rule.

Answer: B,C

NEW QUESTION # 107
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Salesforce Field-Service-Consultant certification is highly valued in the field service management industry and is recognized globally. Salesforce Certified Field Service Consultant certification validates the candidate’s expertise in configuring and implementing field service solutions using Salesforce Field Service Lightning. It also helps professionals to demonstrate their commitment to their profession and opens up new career opportunities.

 

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