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SAP C-C4H47I-34 Exam Syllabus Topics:
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NEW QUESTION # 22
Which steps would you take to create a Call List so it can be executed and monitored via the Digital Selling Workspace?
- A. Define Key Objectives of Call List
*Create Call List
*Add Script to Call List
*Add Resources to Call List
*Monitor Call Campaign Progress - B. Create Call List
*Assign Resources to Call List
*Add Script to Call List
*Define Key Objectives of Call List
*Monitor Call Campaign Progress - C. Define Key Objectives of Call List
*Create Call List
*Add Resources to Call List
*Add Script to Call List
*Monitor Call Campaign Progress - D. Create Call List
*Add Script to Call List
*Assign Resources to Call List
*Monitor Call Campaign Progress
*Define Key Objectives of Call List
Answer: A
Explanation:
To create a Call List so it can be executed and monitored via the Digital Selling Workspace, you need to follow these steps:
* Define Key Objectives of Call List: You need to specify the purpose, target audience, and expected outcome of the Call List. This will help you to measure the effectiveness and ROI of the Call Campaign.
* Create Call List: You need to create a new Call List object and fill in the basic details such as name, description, owner, status, and start and end dates.You can also add custom fields if needed.
* Add Script to Call List: You need to create or select a Script that contains the questions and answers that the agents will use during the calls. You can also define the branching logic and the disposition codes for the Script.
* Add Resources to Call List: You need to add the Leads or Contacts that you want to call as Resources to the Call List. You can also assign them to different agents or teams based on your criteria.
* Monitor Call Campaign Progress: You need to use the Digital Selling Workspace to execute and monitor the Call Campaign. You can see the status, progress, and results of each call, as well as the overall performance and analytics of the Call List.
References = You can find more information about these steps in the following resources:
* Solution Guide for SAP Service Cloud Version 2, pages 40-43
* SAP Service Cloud Version 2 - openSAP Microlearning, videos "Creating Call Lists" and "Using the Digital Selling Workspace"
NEW QUESTION # 23
As an Administrator, which of the following can be configured for displaying the Guided Selling Score? Note:
There are 2 correctanswers to this question.
- A. Lead Score
- B. Probability
- C. Opportunity Score
- D. Sales Phases
Answer: C,D
Explanation:
The Guided Selling Score is a feature of SAP Sales Cloud Version 2 that helps sales representatives to prioritize and manage their opportunities. The score is calculated based on various factors, such as sales phase, opportunity score, lead score, and probability. Administrators can configure which of these factors are displayed in the Guided Selling Score by using the fine-tuning activity Configure Score Type for Opportunities. In this activity, administrators can select one of the following options for the score type:
* Sales Phase: The score is based on the sales phase of the opportunity. The higher the sales phase, the higher the score. For example, an opportunity in the Decision phase has a higher score than an opportunity in the Discovery phase.
* Opportunity Score: The score is based on the opportunity score of the opportunity. The opportunity score is a custom score that can be defined by administrators using the fine-tuning activity Configure Opportunity Scoring. The opportunity score can be calculated based on various attributes, such as products, contacts, activities, notes, and so on.The higher the opportunity score, the higher the score.
* Lead Score: The score is based on the lead score of the opportunity. The lead score is a score that is assigned to the account or contact associated with the opportunity. The lead score can be defined by administrators using the fine-tuning activity Configure Lead Scoring. The lead score can be calculated
* based on various attributes, such as industry, revenue, number of employees, and so on.The higher the lead score, the higher the score.
* Probability: The score is based on the probability of the opportunity. The probability is a percentage that indicates the likelihood of winning the opportunity. The probability can be manually entered by sales representatives or automatically calculated by the system based on the sales phase.The higher the probability, the higher the score.
By default, the score type is set to Sales Phase. However, administrators can change it to any of the other options, or select a combination of two options. For example, administrators can choose to display both the Sales Phase and the Opportunity Score in the Guided Selling Score. In this case, the score is calculated as the average of the two scores. For example, if an opportunity has a sales phase score of 80 and an opportunity score of 60, the Guided Selling Score is 70.
References = Scope and Configure Guided Selling, How to use Guided Selling - SAP Sales Cloud
NEW QUESTION # 24
Which of the following are the standard out-of-the-box forecast Categories for Opportunities in SAP Sales Cloud Version 2? Note: There are 3 correctanswers to this question.
- A. Best Case
- B. Committed
- C. Forecasted
- D. Expected
- E. Pipeline
Answer: B,D,E
Explanation:
The standard out-of-the-box forecast categories for Opportunities in SAP Sales Cloud Version 2 include Expected, Pipeline, and Committed. These categories are used to classify the opportunities based on their likelihood of closing, which helps in sales forecasting
https://help.sap.com/docs/SAP_CLOUD_FOR_CUSTOMER/24765b551a014b779b95c7b07d8e9079/98d8f276b
NEW QUESTION # 25
Best Run Bikes has acquired Cyclo Clothing, which means they have taken over the ownership and operations of Cyclo Clothing. Best Run Bikes and Cyclo Clothing follow different sales lifecycles for their Opportunities.
As an Administrator for Best Run Bikes, which Opportunity configurations would you perform? Note: There are 2correctanswers to this question.
- A. Configure a new Party Schema for Cyclo Clothing
- B. Configure Routing Rules for Cyclo Clothing
- C. Configure a new Sales Cycle with Sales Phases for Cyclo Clothing
- D. Configure a new Document Type for Cyclo Clothing
Answer: C,D
Explanation:
* Configure a new Document Type for Cyclo Clothing: This is a correct answer because document types are used to define different types of opportunities and their attributes, such as sales cycle, sales phases, and pricing procedure1. Since Best Run Bikes and Cyclo Clothing have different sales lifecycles, they need different document types for their opportunities.
* Configure a new Sales Cycle with Sales Phases for Cyclo Clothing: This is a correct answer because sales cycles and sales phases are used to define the stages and steps of an opportunity, such as qualification, proposal, and closure2. Since Best Run Bikes and Cyclo Clothing have different sales lifecycles, they need different sales cycles and sales phases for their opportunities.
* Configure Routing Rules for Cyclo Clothing: This is not a correct answer because routing rules are used to assign leads and tickets to the appropriate sales or service agents based on criteria such as territory, product, or priority. Routing rules are not related to the configuration of opportunities or their sales lifecycles.
* Configure a new Party Schema for Cyclo Clothing: This is not a correct answer because party schemas are used to define the roles and relationships of the parties involved in a business transaction, such as account, contact, employee, or partner. Party schemas are not related to the configuration of opportunities or their sales lifecycles.
References = 1: Set Up Guide for SAP Service Cloud Version 2 | SAP Help Portal - Configure Document Types 2: Set Up Guide for SAP Service Cloud Version 2 | SAP Help Portal - Configure Sales Cycles and Sales Phases : Set Up Guide for SAP Service Cloud Version 2 | SAP Help Portal - Configure Routing Rules : Set Up Guide for SAP Service Cloud Version 2 | SAP Help Portal - Configure Party Schemas
NEW QUESTION # 26
As a Sales Manager for Best Run Bikes, you want to standardise a set of activities performed for various sales phases of the Opportunity. Which SAP Sales Cloud V2 feature will help you achieve this?
- A. Machine Learning
- B. Digital Selling Workspace
- C. Activity Manager
- D. Dynamic Playbook
Answer: D
Explanation:
Dynamic Playbook is a feature in SAP Sales Cloud Version 2 that allows sales managers todefine a set of actions and best practices for each stage of the opportunity lifecycle. It helps sales representatives to follow a consistent and effective sales process, and provides them with contextual guidance, embedded insights, and engagement-based recommendations. Dynamic Playbook also enables sales managers to monitor the progress and performance of their teams and identify strategic deals. References = Getting Familiar with SAP Sales Cloud Version 2, Introducing SAP Sales Cloud Version 2, Enhance Sales Effectiveness with Guided Selling in SAP Sales Cloud Version 2 - Webcast
NEW QUESTION # 27
As an Administrator, you have configured mashups for your end users to leverage on the mobile application.
What mashup settings can be toggled on by the end user in order to use them on their mobile device? Note:
There are 2correctanswers to this question.
- A. Lead mashup
- B. Activity mashup
- C. Quote mashup
- D. Guided Selling mashup
Answer: B,C
Explanation:
According to the SAP Cloud for Customer Extension Guide1, mashups are used to integrate data from SAP's cloud solution with data provided by an online Web service or application. Users can access the content provided by these Web services and applications, and use it in their daily work. Mashups can include Web searches, company or industry business information, or online map searches. There are different types of mashups, such as URL mashups, HTML mashups, and data mashups. However, not all mashups are supported on the mobile application. According to the SAP Cloud for Customer Transition Guide2, data mashups in SAP Cloud for Customer are not supported in both SAP Service Cloud V2 and SAP Sales Cloud V2. It is recommended to use side-by-side extensibility to create richer applications that can work together. HTML Code Mashup is available in SAP Cloud for Customer, but in SAP Service Cloud V2 and SAP Sales Cloud V2, it is recommended to use SAP Build Apps to create mashups and to optimize the implementation. In Version 2, only HTML mashup of type URL, which is rendered in iframe is supported. Therefore, the mashup settings that can be toggled on by the end user in order to use them on their mobile device are the ones that use HTML mashup of type URL. Based on the preconfigured mashups provided in SAP Cloud for Customer1, the ones that use HTML mashup of type URL are Activity mashup and Quote mashup. These mashups allow the user to view and edit activities and quotes from external applications within the SAP cloud solution. Guided Selling mashup and Lead mashup are not supported on the mobile application, as they use data mashups and HTML code mashups respectively. References = 1 Mashups | SAP Help Portal 2 Mashups | SAP Help Portal
NEW QUESTION # 28
As a Sales Manager, you have created multiple Playbooks for Opportunities based on existing Account IDs and Expected Revenue. Where would you find the Playbooks applied for the newly created Opportunity?
- A. Timeline
- B. Progress bar
- C. Planned Activities
- D. Overview
Answer: D
Explanation:
As a Sales Manager, when you create multiple Playbooks for Opportunities based on existing Account IDs and Expected Revenue, you would find the Playbooks applied for the newly created Opportunity in the Overview section. The opportunities in this Playbook are assigned based on the expected revenue being greater than
100.000 USD. As a result, any newly created Opportunity associated with an expected revenue greater than
100.000 USD will automatically receive suggestions from the Playbook
NEW QUESTION # 29
As an Administrator, you need to create a new server connection in order to configure and use Relationship Intelligence with Office 365 mail server. What parameters must be registered in the Microsoft Azure Portal?
Note: There are 3correctanswers to this question.
- A. Certificate Key
- B. Certificate Token
- C. Certificate File
- D. Server Tenant ID
- E. Server Communication Arrangement
Answer: A,C,D
Explanation:
To configure and use Relationship Intelligence with Office 365 mail server, you need to create a new server connection in the Microsoft Azure Portal. The parameters that must be registered in the Microsoft Azure Portal are:
* Server Tenant ID: This is the unique identifier of your Microsoft 365 tenant. You can find it in the Azure Active Directory admin center under Properties.
* Certificate File: This is the public key certificate that you generate and upload to the Azure Active Directory admin center to authenticate your Dynamics 365 Sales app with Microsoft 365.
* Certificate Key: This is the private key that corresponds to the certificate file. You need to enter it in the Sales Insights settings under Relationship insights > Analytics and Health.
These parameters are required to enable the exchange integration for relationship analytics, which allows Dynamics 365 Sales to collect and analyze email and meeting data from Microsoft
365. References = Configure relationship analytics and health, Overview of Relationship intelligence, Dynamics 365 Sales - Relationship intelligence
NEW QUESTION # 30
Best Run Bikes wants to display an important KPI in the Account Overview. This KPI has to be taken from an external solution via a dedicated API. Which of the following settings can you configure to display the required KPI?
- A. Customer 360
- B. Integration
- C. Key Metrics
- D. Analytics
Answer: C
Explanation:
Key Metrics is a feature of Customer Insights that allows you to define personalized key performance indicators (KPIs) for your customers. You can use Key Metrics to display important information from external sources via a dedicated API. For example, you can show the customer's credit score, loyalty status, or satisfaction level. You can also configure the chart type, color, and threshold for each metric. References = In Version 2, Configure Customer Insights by defining personalized Key Metrics, Customer 360 - Customer Insights (Sales)
NEW QUESTION # 31
As a Sales Manager, you want to create a Playbook for Leads and Opportunities.How can the activities and actions for Playbooks be grouped? Note: There are 2correctanswers to this question.
- A. Status for Opportunities
- B. Sales Phases for Leads
- C. Status for Leads
- D. Sales Phases for Opportunities
Answer: C,D
Explanation:
Playbooks are a set of activities and actions that guide sales representatives through the sales process.
Playbooks can be created for Leads and Opportunities, and they can be grouped by Sales Phases or Status.
Sales Phases are the stages of the sales cycle, such as Qualification, Proposal, or Negotiation. Status is the current state of the Lead or Opportunity, such as Open, In Progress, or Won. Playbooks can be grouped by Sales Phases for Opportunities, as each phase may require different actions and tasks. Playbooks can also be grouped by Status for Leads, as each status may indicate the level of interest and readiness of the Lead.
Playbooks cannot be grouped by Status for Opportunities or by Sales Phases for Leads, as these are not relevant or meaningful criteria for grouping. References = Introducing SAP Sales Cloud Version 2, 2:00-2:40.
Playbooks in SAP Sales Cloud Version 2, 0:20-1:10. Set Up Guide for SAP Service Cloud Version 2, page
28-29.
NEW QUESTION # 32
Which component does the system use as a search strategy to find valid condition records during pricing?
- A. Condition Technique
- B. Condition Type
- C. Pricing Procedure
- D. Access Sequence
Answer: D
Explanation:
The system uses the access sequence as a search strategy to find valid condition records during pricing. The access sequence defines the order and criteria of the condition tables that the system accesses to look for condition records. The access sequence is assigned to a condition type, which represents a pricing element such as a price, a discount, or a surcharge. The condition technique is the infrastructure that helps to define and determine the condition records, which are the master data for pricing. The pricing procedure defines the calculation sequence and the subtotals for the net value in a business document. References = Condition Technique and Pricing, Condition Technique, Setting up Pricing
NEW QUESTION # 33
Best Run Bikes generates some of their Leads based on social media posts. They want to track the Leads that were generated from social media.As an Administrator, which configuration would you use to achieve this?
- A. Create a new custom Status for social media.
- B. Create a new Qualification for Leads.
- C. Create a new Party Schema for Leads.
- D. Create a new Source for social media.
Answer: D
Explanation:
A Source is a field that indicates where a Lead came from, such as a website, an event, or a referral. You can create custom Sources to track Leads from different channels, such as social media. To create a new Source, you need to access the Business Configuration work center, select the Implementation Projects view, and open the Fine-Tune activity list. Then, you need to find and open the Leads activity, and click on Maintain Sources.
Here, you can add a new Source with a name and a description, such as "Social Media". You can also assign a Source Category to group similar Sources together. After saving your changes, you can use the new Source when creating or editing Leads in the system. You can also use the Source field as a filter or a report parameter to analyze the performance of your Leads from different Sources. References = SAP Service Cloud Version 2 | SAP Help Portal, Creating a Lead in SAP Sales Cloud
NEW QUESTION # 34
When logged into Mobile Administration, which header and list fields can be configured to meet business requirements? Note: There are 3correctanswers to this question.
- A. Lead list fields
- B. Task header layout
- C. Target group list fields
- D. Home page cards
- E. Call list fields
Answer: A,D,E
Explanation:
Mobile Administration is a tool that allows administrators to configure the mobile app for SAP Service Cloud Version 2. Administrators can customize the header and list fields for different objects and views, such as calls, leads, opportunities, tasks, and more. Theheader fields are the fields that appear at the top of the object details screen, while the list fields are the fields that appear in the list view of the objects. By configuring the header and list fields, administrators can meet the business requirements of different roles and scenarios.
The correct answers are:
* A. Call list fields: Administrators can configure the call list fields to display the relevant information for each call, such as the account name, status, priority, duration, and more. This can help service agents to quickly identify and prioritize the calls they need to handle.
* C. Lead list fields: Administrators can configure the lead list fields to display the relevant information for each lead, such as the lead name, source, status, qualification, and more. This can help sales representatives to quickly identify and follow up on the leads they need to convert.
* E. Home page cards: Administrators can configure the home page cards to display the key information and actions for each role, such as the number of open tasks, calls, leads, opportunities, and more. This can help users to access the most important data and functions from the home screen of the mobile app.
The incorrect answers are:
* B. Target group list fields: Administrators cannot configure the target group list fields, as target groups are not supported in the mobile app for SAP Service Cloud Version 2. Target groups are collections of accounts or contacts that can be used for marketing campaigns or mass activities.
* D. Task header layout: Administrators cannot configure the task header layout, as the header layout is fixed for all objects in the mobile app for SAP Service Cloud Version 2. Administrators can only configure the header fields, but not the layout.
References = SAP Service Cloud Version 2 | SAP Help Portal (page 17), Mobile Administration - SAP Learning (page 4)
NEW QUESTION # 35
When maintaining Account master data, where can you enter Payment Terms?
- A. In the Account General Data
- B. In the Account Sales Data
- C. In the Account Hierarchy
- D. In the Account Overview
Answer: B
Explanation:
Payment Terms are part of the Account Sales Data, which can be maintained in the Sales Data tab of the Account master data. Payment Terms specify the conditions under which a vendor completes a sale. They determine when the customer must pay their invoice and the discount they receive for paying early. Payment Terms are assigned to an Account based on the Sales Organization, Distribution Channel, and Division. References = SAP Service Cloud Version 2 for Utilities Integration with SAP S/4HANA, page
9; SAP Service Cloud Version 2, Add-On for Utilities - SAP Online Help, page 13.
NEW QUESTION # 36
When creating a new Business User, what pre-requisites are required? Note: There are 2correctanswers to this question.
- A. The security policy has to be assigned
- B. The Organizational Structure has to exist
- C. The Employee has to exist
- D. A unique Email ID belonging to the Business User
Answer: C,D
Explanation:
To create a new Business User, you need to have an existing Employee and a unique Email ID for the Business User. The Employee is the person who will use the system and the Email ID is the login credential for the Business User. The Organizational Structure and the security policy are not required for creating a new Business User, but they can be assigned later to define the roles and authorizations of the Business User. References = Version 2 Onboarding Guide for SAP Service Cloud, page 9-10. User Management in SAP Service Cloud Version 2, 0:40-1:20.
NEW QUESTION # 37
You have been asked to maintain Products in SAP Sales Cloud Version 2. Which of the followingsettings are relevant? Note: There are 3 correctanswers to this question.
- A. Product Groups
- B. Number Range
- C. Product Classification
- D. Product Type
- E. Units of Measure
Answer: C,D,E
Explanation:
Products are the goods or services that your company sells or provides to customers. In SAP Sales Cloud Version 2, you can maintain various settings for products, such as product type, units of measure, and product classification. These settings are relevant for defining the characteristics, pricing, and availability of products.
* Product Type: This setting determines the category of the product, such as material, service, or warranty.
The product type affects the behavior and fields of the product, such as whether it can be ordered, invoiced, or delivered. You can define your own product types and assign them to product categories in the Administrator work center1.
* Units of Measure: This setting specifies the unit in which the product is sold or measured, such as pieces, kilograms, or hours. You can define your own units of measure and assign them to product categories in the Administrator work center1.
* Product Classification: This setting allows you to assign attributes and values to products based on predefined classification systems, such as industry standards or customer-specific criteria. You can use product classification to filter, group, or compare products based on their attributes. You can define your own classification systems and assign them to product categories in the Administrator work center1.
The other two options, number range and product groups, are not relevant settings for maintaining products in SAP Sales Cloud Version 2.
* Number Range: This setting is used to define the range of numbers that can be assigned to business documents, such as sales orders, invoices, or tickets. Number range is not a setting for products, but for business transactions2.
* Product Groups: This setting is used to group products into hierarchical structures based on common characteristics, such as product line, product family, or product model. Product groups are not a setting for products, but for product portfolio management3.
References = Creating and Maintaining Products, Business Configuration Guide for SAP Sales Cloud Version
2, SAP Sales Cloud Version 2 Feature Scope Description, SAP Sales Cloud Version 2 | SAP Help Portal
NEW QUESTION # 38
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