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NEW QUESTION # 79
In the Kubler-Ross Change Curve, which of these comes second?
- A. Depression
- B. Shock
- C. Denial
- D. Integration
Answer: C
Explanation:
The curve is: shock, denial, frustration and anger, depression, experimentation, decision, integration.
Therefore the answer to the question is 'denial'.
NEW QUESTION # 80
A local hospital has had to use a number of substitute cardiac pacemaker devices, due to poor delivery performance from its regular contracted cardiac equipment supplier. Which key performance indicators would be suitable to monitor the performance of the supplier in this area to help prevent the issue from reoccurring?
Select TWO that apply.
- A. The minimum speed of response relating to invoice queries
- B. The average lead time from order placed to receipt of devices
- C. The results from a patient complaints survey
- D. The number of orders placed in the previous accounting period minus orders placed in the current period
- E. The percentage of on-time in-full orders received per month
Answer: B,E
Explanation:
Explanation:
NEW QUESTION # 81
Which of the following are benefits of using model form contracts? Select TWO that apply.
* Liability is greatly reduced for suppliers
* Suppliers can renegotiate terms more easily
* They improve contract consistency
* They are widely accepted in certain industries
- A. 3 and 4
- B. 1 and 3
- C. 1 and 2
- D. 2 and 4
Answer: A
NEW QUESTION # 82
The view that workers are naturally lazy, avoid responsibility and are without ambition is in line with Theory (Douglas McGregor):
- A. X
- B. A
- C. Y
- D. Z
Answer: A
Explanation:
X - this view is one end of the extreme spectrum created by McGregor to aid discussion and under-standing of management types / styles.
The other extreme being 'Y'.
NEW QUESTION # 83
Which two of the following are 'soft' factors, within the framework of the 'McKinsey 7S' model?
- A. Shared values
- B. Style
- C. Systems
- D. Strategy
Answer: A,B
Explanation:
Shared values and style.
The other two shown being 'hard' ie more tangible factors.
Nobody said these tests were meant to be easy...
NEW QUESTION # 84
Which two of the following could not be classified as internal triggers for change? A change of:
- A. Leadership
- B. Profitability
- C. Major customer
- D. Legislation
Answer: C,D
Explanation:
Both a major customer changes and legislation changes cannot be seen as being internal - they are clearly external. Leadership is obviously internal, and profitability is in theory at least, largely de-termined by management.
NEW QUESTION # 85
Spot the one which is one of the seven wastes.
- A. Rejects
- B. Defects
- C. Refectories
- D. Defectives
Answer: B
NEW QUESTION # 86
As part of a long term contract, a buyer may wish to use separate service level agreements (SLAs). If the targets are not met, which of the following options would compensate the purchaser?
- A. Service schedules
- B. Service standards
- C. Service guarantees
- D. Service credits
Answer: D
NEW QUESTION # 87
'A person who sees the big picture. Thinks accurately and carefully. May lack energy and the ability to inspire others'.
Which one Belbin's team roles is being described here?
- A. Resource-investigator
- B. Co-ordinator
- C. Monitor / evaluator
- D. Plant
Answer: C
Explanation:
Monitor / evaluator.
Please see your textbook for descriptions of all nine roles.
NEW QUESTION # 88
Peter Scholtes identified ten behaviours (have you noticed ho it's always ten, never nine or eleven?) which commonly create problems in teams. Which are the three out of the four shown, which are genuine Scholte terms to describe these undesirable behaviours?
- A. Wanderlust
- B. Plops
- C. Jousting
- D. Feuding
Answer: A,B,D
Explanation:
The three terms which Scholtes actually used are feuding, plops and wanderlust. Jousting is entirely made-up for this test.
Feuds are arguments based on personality or background.
Plops are ideas expressed by a team member, and ignored by everyone else. They just plop and are ignored.
Wanderlust is when the team or elements of it go off at a tangent, discussing irrelevant issues.
NEW QUESTION # 89
The letters 'BPR' stand for:
- A. Business Procurement Re-engineering
- B. Business Project Re-engineering
- C. Business Process Re-engineering
- D. Business People Re-training
Answer: C
Explanation:
Business Process Re-engineering is the correct answer.
As far as I am aware, the other terms do not exist. They are 'red herrings'.
NEW QUESTION # 90
Which one of the following is very commonly seen as being the primary role of the procurement function (especially by those outside the procurement function)?
- A. Developing deep relationships with long-term suppliers of key goods and services
- B. And yet on many occasions, it should not be the primary focus.
- C. Participating in international procurement conferences and developing staff
- D. Cost reduction
- E. Sourcing new materials for products under development
Answer: B
Explanation:
Cost reduction is often seen as being not only the primary role, but sometimes the only role, of the procurement function.
The other answer options give an indication of what activities can sometimes be more significant.
NEW QUESTION # 91
Which one of the following is unlikely to appear in an organisational procurement manual?
- A. Procedures
- B. Instructions
- C. Policies
- D. Staff names
Answer: D
Explanation:
Staff names.
One of the 'benefits' of the creation of organisations large enough to have procurement manuals is that individuals can be replaced in their posts by others. This is part of the basis of Weber's theory of bureaucracy. Charles Handy, a great UK management writer tells a story of how he took up a new post for a large oil company, and on his office door the job title was affixed permanently, but his own name was presented in a readily-replaceable label. He realised when he saw this how easily his employer thought he could be replaced.
Thus, procurement manuals are unlikely to name individual staff members - policies and procedures, posts and activities, yes.
NEW QUESTION # 92
A process by which a person's abilities are gradually developed - a lifelong process - could be de-scribed as:
- A. Self-development
- B. Self-awareness
- C. Self-interest
- D. Self-service
Answer: B
Explanation:
It may be in our own self-interest to develop self-awareness and realise we need self-development.
The correct answer is self-development.
NEW QUESTION # 93
Which of the following could be sent to suppliers under the heading of a 'performance specification'?
* A set of required quality levels
* A set of engineering drawings
* A set of required safety levels and controls
* A sample of the product
- A. 2 and 3 only
- B. 1 and 2 only
- C. 1 and 3 only
- D. 2 and 4 only
Answer: C
NEW QUESTION # 94
Northern Province Authority (NPA) seeks to use market dialogue to improve the contract specification for a new procurement tender of a domestic waste collection contract. Which of the following topics would be appropriate for dialogue with potential suppliers?
- A. Contract terms
- B. Pricing proposals
- C. Service innovation
- D. Human resourcing
Answer: C
NEW QUESTION # 95
Which one of the following is unlikely to appear in an organisational procurement manual?
- A. Procedures
- B. Instructions
- C. Policies
- D. Staff names
Answer: D
Explanation:
Staff names.
One of the 'benefits' of the creation of organisations large enough to have procurement manuals is that individuals can be replaced in their posts by others. This is part of the basis of Weber's theory of bureaucracy.
Charles Handy, a great UK management writer tells a story of how he took up a new post for a large oil company, and on his office door the job title was affixed permanently, but his own name was presented in a readily-replaceable label. He realised when he saw this how easily his employer thought he could be replaced.
Thus, procurement manuals are unlikely to name individual staff members - policies and procedures, posts and activities, yes.
NEW QUESTION # 96
'Positivity' is about (choose one):
- A. Adopting a particular viewpoint
- B. Knowledge of electronics
- C. A tendency to develop theories
- D. A 'can do' attitude
Answer: D
Explanation:
This is a reference to the idea that by thinking positively, one can achieve more - by having a 'can do' attitude.
The other answers are puns on the word 'positivity'. More or less.
NEW QUESTION # 97
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