New 2024 Latest Questions CRT-211 Dumps - Use Updated Salesforce Exam

Latest CRT-211 Exam Dumps Salesforce Exam from Training Expert BraindumpsIT

To be eligible for the exam, you must have already completed the Salesforce Certified Administrator exam, which is a prerequisite for the CRT-211 certification. This means that you should have a solid understanding of the Salesforce platform's basic functionalities and be able to navigate the system with ease. Additionally, you should have a minimum of two years of hands-on experience as a Salesforce administrator, providing you with the practical knowledge needed to pass the exam.

To prepare for the CRT-211 exam, you should have a deep understanding of Salesforce administration and should have experience working with Salesforce for at least two years. You should also have completed the Salesforce Administrator certification and have a solid understanding of the topics covered in that exam.

 

NEW QUESTION # 105
The Service team at Cloud Kicks needs a way to show the current status from the Account on the Case. This value should be on the page and is used in validation rules.
What should the administrator recommend to solve this?

• A. Make a Rollup Summary.
• B. Create a cross-object formula.
• C. Use a picklist field.
• D. Add a lookup field to Account.

Answer: B

Explanation:
A cross-object formula is a formula that references fields from related objects. The administrator can create a cross-object formula field on the Case object that displays the current status from the Account. This field can be used in validation rules and other processes. Reference: https://help.salesforce.com/s/articleView?id=sf.tips_on_building_formulas_cross_object_formulas.htm&type=5

NEW QUESTION # 106
Universal Containers has found duplicate contacts in Salesforce. The sales team administrator prevent duplicate records from being created.
Which two ways should the administrator customize duplicate management?
Choose 2 answers

• A. Modify the Global Picklist Value Sets.
• B. Create custom matching rules.
• C. Configure custom duplicate rules.
• D. Set up mobile duplicate alerts.

Answer: B,C

NEW QUESTION # 107
Cloud Kicks wants to understand the implications of archived Activities.
Which two considerations should an administrator communicate regarding archived Activities?
Choose 2 answers.

• A. Archived activities are deleted after 365 days.
• B. Events that ended more than 365 days ago are archived.
• C. Closed tasks created more than 365 days ago with no due date are archived.
• D. Events created more than 365 days ago are archived.

Answer: A,D

NEW QUESTION # 108
When can a user become an owner of a record without being a record creator? Choose 2 answers.* (1 Point)

• A. if someone shares the record to the record owner
• B. If he is already a record owner
• C. If the record is in a queue
• D. If person is above the owner of the record in role hierarchy

Answer: C,D

NEW QUESTION # 109
Which of the following data enrichment options is available to a system administrator through the Social Accounts, Contacts, and Leads feature? * (1 Point)

• A. Use Linked in to import educational background
• B. Use the Company's salesforce Facebook account
• C. Use Twitter to view recent tweets posted by a contact
• D. Use Facebook to import educational background

Answer: C

NEW QUESTION # 110
An Administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile.
Which two approaches could be used to meet this request? Choose 2 answers.

• A. Create a permission set with read and write access for the product object and assign it to the marketing users
• B. Create a permission set with read, create and edit access for the product object and assign it to the marketing users
• C. Create a new profile for the marketing users and change the access levels to read, create and edit for the product object
• D. Change the access levels in the marketing user standard profile to read, create and edit for the product object

Answer: B,C

NEW QUESTION # 111
Sales reps at AW Computing hove been reporting that contact phone numbers sometimes revert book to on old value after being updated.
What should the administrator do to resolve this issue?

• A. Delete all workflow rules.
• B. Schedule Apex jobs.
• C. Add an invocable process.
• D. Consolidate automation tools.

Answer: D

Explanation:
One possible cause of unexpected changes to record values is having multiple automation tools that update the same field on the same object. This can create conflicts and overwrite each other's values. To resolve this issue, the administrator should consolidate automation tools and use only one tool per object and field combination. This can help avoid confusion and ensure consistent results. Reference: https://help.salesforce.com/s/articleView?id=sf.process_which_tool.htm&type=5 https://trailhead.salesforce.com/en/content/learn/modules/business_process_automation/automation_considerations

NEW QUESTION # 112
How can you as a System Administrator enforce standardization of tags in libraries to prevent duplicate tags? Choose 2

• A. Enable restrictive tagging
• B. Customize tags with contributor upon library creation
• C. Enable workflow to send email alert for unnamed tags
• D. Change Tagging Field to multiselect picklist

Answer: A,B

NEW QUESTION # 113
Cloud Kicks uses a dashboard with multiple components based on Account, Case, and Opportunity reports. The system administrator adds a dashboard filter on Account Owner. When filtering the dashboard by Account Owner, records are now missing from several Opportunity components.
What is the recommended way for the system administrator to resolve this issue?

• A. Add a cross-filter to the Opportunity source reports.
• B. Use a custom report type for Accounts with or without Opportunities.
• C. On the Opportunity components, change the equivalent field.
• D. Create a joined Accounts and Opportunities report for the components.

Answer: C

Explanation:
The equivalent field is the field that matches the dashboard filter field on the source report object. For example, if the dashboard filter is on Account Owner, then the equivalent field on the Opportunity object is Opportunity Owner. Changing the equivalent field ensures that the dashboard filter applies correctly to the Opportunity components. Reference: https://help.salesforce.com/s/articleView?id=sf.dashboard_filters.htm&type=5

NEW QUESTION # 114
An administrator at Cloud Kicks has been asked to reduce the file size of full data exports in order to have quicker exports.
Which three recommendations should the administrator make?
Choose 3 answers

• A. Reduce the amount of objects per export.
• B. Deselect 'Include images, documents, and attachments' in the export.
• C. Request a backup file every 5 days.
• D. Unselect the recycle bin in the object export option.
• E. Keep deleted record counts to a minimum.

Answer: A,B,E

Explanation:
Three recommendations that the administrator can make to reduce the file size of full data exports are:
* Reduce the amount of objects per export. By selecting only the objects that are necessary for the backup and excluding the ones that are not, you can reduce the number of files and records that are exported and decrease the file size.
* Deselect 'Include images, documents, and attachments' in the export. By unchecking this option, you can exclude the files that are stored in Salesforce as images, documents, or attachments from the export.
These files can take up a lot of space and increase the file size significantly.
* Keep deleted record counts to a minimum. By emptying the recycle bin regularly or using hard delete options, you can reduce the number of deleted records that are included in the export. Deleted records are still counted as part of the export limit and can increase the file size.
The other two options are incorrect because:
* Requesting a backup file every 5 days does not reduce the file size of each export. It only increases the frequency of exports and may cause more storage issues.
* Unselecting the recycle bin in the object export option does not reduce the file size of full data exports.
It only applies to individual object exports and not to weekly or monthly exports.
References: https://help.salesforce.com/s/articleView?id=sf.data_export.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.admin_exportdata.htm&type=5

NEW QUESTION # 115
Universal Containers has three different profiles for the support desk. The VP of Support requests permission to only reassign profiles for support desk users.
How should this access be granted?

• A. A permission set with the manage users permission.
• B. Delegated administration access to the three profiles.
• C. The administrator profile.
• D. The manage users permission to the profile.

Answer: B

NEW QUESTION # 116
An auto-response rule sends en email using Template when the field Case Source Is 'email' and Template when Case Source is blank. A Process Builder updates Case Source to 'email' when a case is created using Email-to-Case and to web' when a case Is created using Web-to-Case. Otherwise, Case Source Is blank.
What will occur when a case is created from an Incoming email?

• A. Case Source updates to email and an email Is sent out using Template1.
• B. An email is sent out using Template and then Case Source updates to email'.
• C. Case Source updates to 'email' and an email is sent out using Template2.
• D. An email la sent out using Template and then Case Source updates to 'email'.

Answer: C

Explanation:
Case Source updates to 'email' before the record is saved because the Process Builder runs before the auto-response rule. Then, an email is sent out using Template2 because the auto-response rule evaluates the Case Source value after it is updated by the Process Builder and matches the criteria for Template2

NEW QUESTION # 117
What Should be filter criteria to get all records having billing statement blank?

• A. Billing statement | contains | ""
• B. Billing statement | equal | null
• C. Billing statement |equal| blank
• D. Billing statement | equal |

Answer: D

NEW QUESTION # 118
Your organization-wide defaults for Price Books are set to No Access, What should you do to enable your Sales Reps to view the South America Price Book and add Products in this Price Book to Opportunities?

• A. Change all Custom Price Books' access for Sales Reps to Use.
• B. Grant specific Use access rights to Sales Reps for the South America Price Book.
• C. Set the organization-wide defaults to Use, then manually change all non Sales Reps' access to No Access.
• D. Set the organization-wide defaults for all Sales Reps to Use

Answer: B

NEW QUESTION # 119
Universal Containers wants to implement a new entitlement process for premier support accounts. This support includes phone contact with the customer every 24 hours from the time the case is created for as long as it remains open.
How should an administrator configure this requirement?

• A. Enable milestone tracker
• B. Configure an escalation rule
• C. Build a sequential milestone
• D. Create an independent milestone

Answer: A

NEW QUESTION # 120
SFB Industries have started to make use of Collaborative
Forecasts & Quotas. How can the Administrators upload
Quota data into Salesforce? (Select 2)

• A. Add Quotas with the Data Loader
• B. Add Quotas with the API
• C. Add Quotas manually on the Quota Object
• D. Use the Quota uploader under setup

Answer: A,B

NEW QUESTION # 121
Cloud Kicks uses a dashboard with multiple components based on Account, Case, and Opportunity reports.
The system administrator adds a dashboard filter on Account Owner. When filtering the dashboard by Account Owner, records are now missing from several Opportunity components.
What is the recommended way for the system administrator to resolve this issue?

• A. Add a cross-filter to the Opportunity source reports.
• B. Use a custom report type for Accounts with or without Opportunities.
• C. On the Opportunity components, change the equivalent field.
• D. Create a joined Accounts and Opportunities report for the components.

Answer: C

Explanation:
The equivalent field is the field that matches the dashboard filter field on the source report object. For example, if the dashboard filter is on Account Owner, then the equivalent field on the Opportunity object is Opportunity Owner. Changing the equivalent field ensures that the dashboard filter applies correctly to the Opportunity components. References:
https://help.salesforce.com/s/articleView?id=sf.dashboard_filters.htm&type=5

NEW QUESTION # 122
What are the different ways a Visual Workflow "flow" can be deployed? (Choose three answers.) * (1 Point)

• A. Visualforce page
• B. Apex Trigger
• C. Custom link
• D. Field Updates
• E. Custom button

Answer: A,C,E

NEW QUESTION # 123
An auto-response rule sends en email using Template when the field Case Source Is 'email' and Template when Case Source is blank. A Process Builder updates Case Source to 'email' when a case is created using Email-to-Case and to web' when a case Is created using Web-to-Case. Otherwise, Case Source Is blank.
What will occur when a case is created from an Incoming email?

• A. An email la sent out using Template and then Case Source updates to 'email'.
• B. Case Source updates to email and an email Is sent out using Template1.
• C. An email is sent out using Template and then Case Source updates to email'.
• D. Case Source updates to 'email' and an email is sent out using Template2.

Answer: A

NEW QUESTION # 124
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