[Nov-2021] ACSS 78950X Exam Practice Dumps

2021 78950X Premium Files Test pdf - Free Dumps Collection

Avaya 78950X Exam Syllabus Topics:

Topic	Details
Topic 1	Describe the high-level configuration steps for Avaya Aura® Media Servers in a High Availability environment Explain how to secure the links between ACCS and IP Office
Topic 2	Apply basic ACCS administration tasks and configure agent and supervisor privileges Explain the ACCS license assignments Generate and schedule reports
Topic 3	Explain the steps required to troubleshoot the ACCS server by symptoms Explain the business continuity requirements in a Campus Redundancy Environment
Topic 4	Modify the sample application using Orchestration Designer Describe Prompt Management component in ACCS
Topic 5	Explain the required IP Office configuration steps to integrate with ACCS Explain the operation and benefits of the ACCS solution
Topic 6	Apply the configuration steps for outbound features using Outbound Campaign Management Tool Describe the ACCS deployment methods that relates to AAMS, WebLM and ACCS
Topic 7	Explain the whole process of installing, configuring, maintaining and testing to bring the ACCS in a working state Apply the configuration steps for multimedia features within ACCS
Topic 8	Create customized real-time display IP Office Configurations

 

NEW QUESTION 37
For an Avaya Contact Center Select (ACCS) Software Appliance deployment, where is the Windows Operating System license obtained?

• A. It is not required for a VMware deployment.
• B. It is downloaded from PLDS.
• C. It is supplied by the customer.
• D. It is included in the Avaya Contact Center Select Software Appliance

Answer: C

 

NEW QUESTION 38
From the Avaya Contact Center Select (ACCS) Dashboard, which selection is made to view the status of the IP Office connection?

• A. System Control and Monitor Utility
• B. Contact Center Server Configuration, SIP, Network Settings
• C. Contact Center Multimedia
• D. SIP Gateway Monitor SGM client

Answer: B

 

NEW QUESTION 39
What is the function of the Data Synchronization process?

• A. It is used by IP Office to pull agent data from the Avaya Contact Center Select (ACCS) system.
• B. It is used by the Avaya Contact Center Select (ACCS) system to push agent data to the IP Office.
• C. It Is used by the Avaya Contact Center Select (ACCS) system to pull agent data from the IP Office.
• D. t is used by IP Office to push agent data to the Avaya Contact Center Select (ACCS) system.

Answer: C

 

NEW QUESTION 40
What are three of the Avaya Contact Center Select (ACCS) data sets that must be backed up to protect the ACCS system? (Choose three.)

• A. WebLM
• B. ADMIN
• C. CCT
• D. CCMA
• E. REGISTRY

Answer: A,C,D

 

NEW QUESTION 41
Refer to the exhibit.

The SIP Gateway Manager Management Client is showing CTT Proxy is DISCONNECTED.
From the information in the exhibit, what is the root cause of this problem?

• A. The service password in IP Office does not match in ACCS.
• B. The system password does not match between IP Office and WebLM.
• C. The SIP Ext allocated for Avaya Contact Center Select (ACCS) has the Login code incorrectly set.
• D. The TAPI/DevLink3 is not checked in Security Settings.

Answer: D

 

NEW QUESTION 42
Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)

• A. One mobile agent license
• B. One multimedia license
• C. One multiplicity license
• D. One voice license

Answer: C,D

 

NEW QUESTION 43
Which two statements about Campus Business Continuity are true? (Choose two.)

• A. The active and standby Avaya Contact Center Select (ACCS) must be visualized on the same VMware host servers.
• B. The active and standby Avaya Contact Center Select (ACCS) servers are in different network subnets and/or campus locations.
• C. To support Business Continuity resiliency, the Avaya Contact Center Select (ACCS) agents must each have an associated Windows domain user account in the same Windows domain as the active and standby servers.
• D. The active and standby servers must be in the same location and network subnet using static IP addresses.

Answer: A

 

NEW QUESTION 44
Refer to the exhibit.

What does the Mailbox status relate to?

• A. The connection with the multimedia database is established.
• B. The connection with the web communication server is established.
• C. The connection with the multimedia system is established.
• D. The connection with the recipient mailbox is established.

Answer: D

 

NEW QUESTION 45
Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.
What is causing this problem?

• A. The master script is not activated.
• B. No agents are logged into any ACCS skillsets.
• C. The control directory number is not acquired.
• D. The IP Office Short Code is not configured under the IP Office Server node.

Answer: B

 

NEW QUESTION 46
Which Contact Center component was previously using a combination of Active Directory -Lightweight Directory Services (AD-LDS) and Microsoft Access databases?

• A. CCMA
• B. CCMM
• C. CCT
• D. CCMS

Answer: C

 

NEW QUESTION 47
When configuring a scheduled backup using the Contact Center Database Maintenance utility, which three statements are true? (Choose three.)

• A. The backup folder contains backup files for each application you select.
• B. You can only backup one database (either CCMS, CCMA, CCT, or CCMM) at a time.
• C. Regularly occurring backups create a new backup folder for the previous backup.
• D. You can schedule on a frequency of a specific date.
• E. You can schedule multiple applications for backup in a single scheduling task.

Answer: A,B,D

 

NEW QUESTION 48
A call variable is useful because of which two characteristics? (Choose two.)

• A. Only call variables of type Integer can be used as wild variables.
• B. They can be assigned a range of values when they are created in the variable editor.
• C. They can be changed from call variable to global variable during a call session.
• D. Their values can be changed during a call session to serve as a collector for caller entered information.

Answer: B,D

 

NEW QUESTION 49
What are three of the requirements to generate a Certificate Signing Request (CSR) for IP Office server to communicate with Avaya Contact Center Select (ACCS)? (Choose three.)

• A. CA server used to generate the signed certificate must be an SMGR based Private CA.
• B. The signed certificate needs to be renamed to .crt and converted to pl2 format then imported into IP Office.
• C. Use CA server Public or Private to generate the signed certificate.
• D. Use an OpenSSL server to generate the CSR and a private key from the Openssl.cnf.
• E. The signed certificate needs in .pern format then imported into IP Office.

Answer: A,C,D

 

NEW QUESTION 50
Which three applications are included with the IP Office admin suite Installation? (Choose three.)

• A. IP Office Platform Manager
• B. Avaya Grep
• C. System Status
• D. IP Office Manager
• E. System Monitor

Answer: C,D,E

 

NEW QUESTION 51
A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.
Which CCMM tool provides this functionality?

• A. The Multimedia Contact Manager
• B. The CCMA
• C. The E-mail Manager
• D. The outbound campaign Management Tool

Answer: B

 

NEW QUESTION 52
Avaya Contact Center Select (ACCS) uses the TAPI-D Interface to monitor and control the agent endpoint in the IP Office platform. The ACCS solution needs to provide a secure password to use the TAPI-D link.
Which password is required?

• A. IP Office System password
• B. CCMA Login ID password
• C. ACCS Administrator password
• D. Agent Login ID password

Answer: B

 

NEW QUESTION 53
Before a skillset threshold class will apply to a skillset, which action must be taken?

• A. The skillset threshold class must be created and applied to the agents servicing the skillset.
• B. The skillset threshold class must be created and assigned to the skillset in Orchestration Designer.
• C. The skillset threshold class must be created and assigned to the skillset in Real-Time displays.
• D. The skillset threshold class must be created and assigned to the skillset in configuration.

Answer: D

 

NEW QUESTION 54
Which statement about the function of the Access Class In Access and Partition Management Is true?

• A. The Access Class will be used to limit the user to report on specific contact center agents.
• B. The Access Class will prevent a user from modifying skillset properties.
• C. Access Classes will be used to limit a user to specific report groups.
• D. An Access Class will limit the Launchpad links a user may access.

Answer: C

 

NEW QUESTION 55
Which two are requirements for the SIP Extension on the IP Office system? (Choose two.)

• A. "Call Waiting On" must be enabled to allow the system to handle more than one call at a time.
• B. The SIP extension type must be H.323.
• C. The SIP extension must be In the same number range as the agent telephone numbers.
• D. A single SIP extension is required for integration between IP Office and Avaya Contact Center Select (ACCS).

Answer: C,D

 

NEW QUESTION 56
To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)

• A. IP Office user account
• B. Windows user account
• C. SIP user account
• D. Active Directory Domain account

Answer: B,D

 

NEW QUESTION 57
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