Pass Your Avaya Exam with 37820X Exam Dumps (Updated 66 Questions) [Q16-Q41]

Pass Your Avaya Exam with 37820X Exam Dumps (Updated 66 Questions)

37820X Exam Dumps - Avaya Practice Test Questions

NEW QUESTION 16
Current trends in the midsize segment can be grouped into four areas: IT (Information Technology), collaboration and engagement, workforce, and cloud communications.
In the area of cloud communications, which characteristic is associated with midsize businesses?

A. They Improve and extend the mobile infrastructure.
B. They can shift to cloud storage for data and Information.
C. They decrease solution complexity by reducing features.
D. They will gain greater flexibility.

Answer: D

NEW QUESTION 17
Your customer wants WIFI connectivity.
What Is the least costly Avaya DC- IP Phone model that supports WIFI connectivity?

A. J129
B. J139
C. J179
D. J169

Answer: A

NEW QUESTION 18
Refer to the Scenario: H&H Ticket.

You are designing a solution for H&H Ticket. The customer has been using a hosted conferencing solution with a maximum of 100 moderators. They need to know answers to multiple questions to estimate costs or setup the host/moderator. In the system. You have told them that the Avaya model is simpler.
Which three facts do you need to know to help determine a cost estimate for a comparable premise-based solution? (Choose three.)

A. No additional Information Is needed
B. Whether they will need recording
C. The number of participant-.
D. The number of conferences per month
E. Whether they need web collaboration

Answer: A,B,D

NEW QUESTION 19
Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?

A. IP Office tracks that information and It Is provided In a CSV format.
B. IP Office does not track that Information but It is available using a third-party call accounting application.
C. IP Office does not track that information but it is available with a call center application.
D. IP Office tracks that information and It can be reviewed using the built-in reports.

Answer: D

NEW QUESTION 20
Refer to the Scenario: IT-FAC.

With their new IP Office, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks.
In addition to the number of trunks required to extend calls, what other design issue must be considered?

A. The incoming and outgoing trunk can be analog or digital.
B. The Incoming trunk can be analog or digital and the outgoing trunk must be digital.
C. The incoming trunk must be digital and the outgoing can be analog or digital.
D. The incoming and outgoing trunk must be digital.

Answer: C

NEW QUESTION 21
Refer to the Scenario: H&H Ticket.

The H&H Ticket company wants to replace their DEFINITY systems with a solution for which they can easily obtain parts and maintenance. The customer contact wants to know why they should migrate to IP Office"* and not Avaya Aura.
In addition to telling them that this solution was purpose-built to support midsize enterprises with up to 3000 users, what else would you tell them?

A. IP Office uses many of the same components and applications such as SBCE and System Manager.
B. IP Office Includes built-in apps such as voicemail, audio and web collaboration, mobility, IM and Presence.
C. The IP Office can be virtualized in either a Nutanix or a VMware environment.
D. IP Office integrates with a multi-channel contact center solution that can migrate to Avaya Aura Contact Center.

Answer: A

NEW QUESTION 22
Refer to the Scenario: IT-FAC.

IT-FAC Is very concerned about reliability since they need the ability to always make calls and receive calls.
They are not as concerned about reliability of messaging and other forms of collaboration.
Based on the above information, what Is required in the IP Office solution to provide backup for their SIP trunks and Session Border Controller for Enterprise (SBCE)?

A. Add a second Portwell SBCE to provide High Availability (HA).
B. Add an E1 or T1 line with a combo card.
C. Duplicate all of the SIP trunks, add another Portwell SBCE and High Availability (HA. licenses.
D. Add Plain Old Telephone Service (POTS) lines and analog modules to the IP500 V2.

Answer: B

NEW QUESTION 23
What are two reasons to use Voicemail Pro for recording? (Choose two.)

A. Each Avaya Contact Center Select voice agent license includes a recording license.
B. No additional licensing is needed to allow any user call recording via a button.
C. It provides reporting such as how many times a call was put on hold.
D. It offers live monitoring of voice and screens.

Answer: B,D

NEW QUESTION 24
You are helping a customer learn about Avaya Contact Center Select (ACCS). They want to know about server requirements for an ACCS with Business Continuity.
Which two statements describe the server configurations for IP Office and ACC with Business Continuity?

A. If the ACCS is using a hardware appliance the IP Office must be using a hardware appliance.
B. If the ACCS is using a hardware appliance the IP Office can be virtualized.
C. IP Office and ACCS can be virtualized only using separate VMware host servers.
D. IP Office and ACCS can be virtualized only using the same VMware host server.

Answer: B

NEW QUESTION 25
A customer has an existing Business Communications Manager (BCM) with Avaya 1220 and 1230 IP Deskphones. The Account Manager wants to reuse the sets and minimize the cost of the quote.
Which statement about reusing existing sets from a BCM on an IP Office is true?

A. The features supported on BCM are the same as the IP Office.
B. The existing sets will operate the same on the IP Office.
C. There will be some operational or feature differences.
D. IP Office supports ail BCM sets.

Answer: A

NEW QUESTION 26
In an IP Office environment, which two can be run on the Vantage device? (Choose two.)

A. Vantage Connect Client
B. Avaya Equinox Attendant
C. Avaya IX Workplace Client
D. IP Office Web Client

Answer: C

NEW QUESTION 27
Refer to the Scenario:
Bittersweet Coffee Company (BCC).

Your initial bid response has been designed to meet only the customer's stated needs from the RFP.
Which feature brings added value to your solution without incurring any additional cost to the customer?

A. Centralized management of wired network switches
B. HTML based call accounting reports
C. Meet-me audio conferencing
D. On demand call recording and reporting for any user

Answer: A

NEW QUESTION 28
Refer to the Scenario:
Bittersweet Coffee Company (BCC).

Your initial bid response has been designed to meet only the customer's stated needs from the RFP.
Which feature brings added value to your solution without incurring any additional cost to the customer?

A. Centralized management of wired network switches
B. HTML based call accounting reports
C. Meet-me audio conferencing
D. On demand call recording and reporting for any user

Answer: A

NEW QUESTION 29
Refer to the exhibit.

You have just finished your discovery conversation with a multi-location, midsize customer.
What would you do to use the generic functional UC&C architecture shown in the exhibit?

A. Add the specific product names for components in your solution.
B. Create a version of this diagram for each location.
C. Add In quantities for each of the components in your solution.
D. Cross out functionality not requested by the customer.

Answer: D

NEW QUESTION 30
You have just completed a series of discovery conversations with a customer.
To summarize the results of your conversations, what would you create to show each of the customer contacts you met with?

A. A design diagram for each person
B. A single design diagram
C. An architectural diagram for each person
D. A single architectural diagram

Answer: C

NEW QUESTION 31
Refer to the Scenario: IT-FAC.

You plan to recommend that IT-FAC use the geo-presence feature to keep track of their security and maintenance personnel.
Which application and deployment option will provide this functionality?

A. one-X Mobile Preferred using iOS or Android smartphones
B. Avaya Communicator using iOS or Android smartphones
C. Scopia Mobile using iOS or Android smartphones
D. one-X Mobile Preferred using Windows smartphones

Answer: A

NEW QUESTION 32
Refer to the Scenario: Bittersweet Coffee Company (BCC).

When responding to an RFP, it is common to propose an initial solution that meets only the minimum requirements of the RFP, and later to propose additional or enhanced products/services that you believe will best meet the customer's needs.
Assuming that you are providing the initial basic response to the BCC RFP, which product might not be needed, but could be Included in a subsequent response to provide additional functionality?

A. 1600 series telephone sets
B. Voicemail Pro
C. Avaya one-X Mobile
D. Avaya Session Border Controller for Enterprise

Answer: D

NEW QUESTION 33
Refer to the IT-FAC scenario and exhibits.

The customer. Island Tropics Family Amusement Center has received solution designs from two different vendors, Vendor A and Vendor B. As the manufacturer's representative, the customer wants you to explain the merits and limitations of each solution. For the Mobile Users' portion of the solution. Vendor A has proposed using a DECT solution instead of using smartphones.
What are two characteristics of this mobility solution? (Choose two.)

A. It utilizes the WiFi network of APs.
B. It uses a line of ruggedized endpoints.
C. It supports off-premise connectivity.
D. It operates on a separate DECT network.

Answer: A,B

NEW QUESTION 34
Which two routed contact types are supported In Avaya Contact Center Select (ACCS)? (Choose two.)

A. Predictive Outbound
B. Scanned Documents
C. MMS Text Messages
D. Web Chat

Answer: B,D

Explanation:
Explanation
https://downloads.avaya.com/css/P8/documents/101059091

NEW QUESTION 35
In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

A. The Contact Center Multimedia database
B. The Contact Center Manager Administration database
C. The Contact Center Manager Server database
D. The Communication Control Toolkit database

Answer: A

NEW QUESTION 36
With the Avaya IX Workplace Client, what is the minimum Avaya Spaces account that Is required send and receive Instant messages?

A. Basic
B. Platinum
C. Plus
D. Business

Answer: A

NEW QUESTION 37
Refer to the Scenario: H&H Ticket.

You are designing a solution for H&H Ticket. The customer has been using a hosted conferencing solution with a maximum of 100 moderators. They need to know answers to multiple questions to estimate costs or setup the host/moderator. In the system. You have told them that the Avaya model is simpler.
Which three facts do you need to know to help determine a cost estimate for a comparable premise-based solution? (Choose three.)

A. No additional Information Is needed
B. Whether they will need recording
C. The number of participant-.
D. The number of conferences per month
E. Whether they need web collaboration

Answer: A,B,D

NEW QUESTION 38
One of the features of IP Office Server Edition and IP Office Select is Lightweight Directory Access Protocol (LDAP) user synchronization. To support on-going administration, this feature can be used to In addition to Name, Full Name, and extension, what other field can be synchronized?

A. Address
B. Email address
C. Job function
D. Organization or group

Answer: B

NEW QUESTION 39
Which two statements describe the competitive advantages of the Avaya Midsize Solution? (Choose two.)

A. It Is available in more deployment options than other major vendors.
B. It delivers a lower total cost of ownership compared to all major vendors.
C. It supports a broader range of endpoints types.
D. It focuses on the customer's IT relevant needs.

Answer: A,B

NEW QUESTION 40
Refer to the IT-FAC scenario and exhibits.

The customer. Island Tropics Family Amusement Center has received solution designs from two different vendors, Vendor A and Vendor B.
As the manufacturer's representative, the customer wants you to explain the merits and limitations of each solution.
For the Mobile Users' portion of the solution. Vendor A has proposed using a DECT solution instead of using smartphones.
What are two characteristics of this mobility solution? (Choose two.)