
CIS-HR Dumps Free Test Engine Player Verified Updated [Jan 10, 2024]
Q&As with Explanations Verified & Correct Answers
ServiceNow CIS-HR certification exam consists of 60 multiple-choice questions that must be completed in 90 minutes. CIS-HR exam is designed to test the candidate's knowledge of ServiceNow HR solutions and their ability to implement them. CIS-HR exam is administered through the ServiceNow certification portal and can be taken at any time. CIS-HR exam fee is $150, and candidates must achieve a minimum score of 70% to pass the exam.
NEW QUESTION # 20
Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.
What else must be done to allow the Script Includes to work in the HR application?
- A. You must create a custom ACL to allow the script includes to work.
- B. You must change Scope for the script includes to work.
- C. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
- D. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
Answer: D
Explanation:
Explanation/Reference: https://hi.service-now.com/kb_view.do?sysparm_article=KB0759087
NEW QUESTION # 21
What defines an employee's access to the HR Service Portal / Employee Service Center?
- A. Group membership
- B. Client Roles
- C. HR Criteria
- D. User Criteria
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/c_ClientRoles.html
NEW QUESTION # 22
In the HR Guided Setup Module, why are some tasks locked in the Task view?
- A. They require an elevated role to access.
- B. They require a plugin to be activated first.
- C. They require other tasks to be completed first.
- D. They are deprecated tasks that should not be completed.
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/ reference/r_HRTaskViewPage.html
NEW QUESTION # 23
ServiceNow has identified 3 maturity levels for an HR customer.
What are they?
- A. Managed Interactions, Self-Reliance, Automated Services
- B. Managed Interactions, Self-Reliance, Smart Services
- C. Managed Interactions, Self-Help, Advanced Services
- D. No automation, Self-reliance, Smart Services
Answer: B
Explanation:
Explanation/Reference: https://www.servicenow.es/content/dam/servicenow-assets/public/en-us/doc-type/other-document/ csc/human-resources-journey-doc.pdf
NEW QUESTION # 24
If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?
- A. The roles were manually granted by a ServiceNow security user.
- B. The Admin will always have access to all HR tables and data.
- C. When the HR plugins are installed, the necessary HR roles are added to the Admin role.
- D. The roles were manually granted by an HR Admin.
Answer: C
Explanation:
Explanation/Reference: https://community.servicenow.com/community?
id=community_article&sys_id=2a3c8b32dbdfd74054250b55ca961930
NEW QUESTION # 25
How is the HR template associated with an HR service?
- A. On the HR template record
- B. On the Lifecycle Event Activity Set
- C. On the HR service record
- D. On the HR case
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/configure-hr-case-template.html
NEW QUESTION # 26
What do Client Roles define?
- A. Access for new hires, employees, alumni, contingent, and contract workers.
- B. Roles that come into force if user uses a browser client.
- C. Groups for the customer's clients.
- D. Named roles (eg VP of Operations, SVP Sales) for a customer's clients.
Answer: A
NEW QUESTION # 27
What kinds of records can be created using HR Service Activities? (Choose two.)
- A. Tasks
- B. HR Templates
- C. Workflows
- D. Approvals
Answer: A,D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/configure-hr-service.html
NEW QUESTION # 28
How does ServiceNow know which HR Template to use on an HR Case?
- A. The HR Template is referenced on the record producer form.
- B. The HR Template is referenced on the HR Service record.
- C. The HR Template is selected directly on the Catalog item.
- D. Each COE has a specific HR Template.
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/configure-hr-task-template.html
NEW QUESTION # 29
Which of the following are true for an HR application as it relates to the User [sys_user] Table and the HR Profile [sn_hr_core.profile] Table?
- A. Only HR Profile table is required in HR.
- B. Neither are required.
- C. Both are required.
- D. Only the User table is required in HR.
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/madrid-hr-service-delivery/page/product/human-resources/ concept/c_CustomizedProfileInformation.html
NEW QUESTION # 30
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?
- A. The Admin follows the same process as with any group membership change.
- B. The Admin must impersonate an HR Admin to add members to HR groups.
- C. The Admin can no longer add members to HR groups.
- D. The Admin must elevate their role to security_admin to add members to HR groups.
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/t_HRRemoveAdminRole.html
NEW QUESTION # 31
What kind of records do HR Requests create?
- A. HR Problems
- B. HR Files
- C. HR Cases
- D. HR Incidents
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/configure-hr-record-producer.html
NEW QUESTION # 32
On the HR Case form, some HR Services have associated Response templates.
What determines which HR Services have Response Templates?
- A. The HR Criteria on the Response Template record
- B. The User Criteria on the HR Service
- C. The HR Criteria on the HR Service
- D. The table and conditions on the Response Template record
Answer: D
NEW QUESTION # 33
If a knowledge base and its articles have no user criteria selected, a user without a role can do what?
- A. contribute, but not read articles
- B. can neither read nor contribute articles
- C. read and contribute articles
- D. read articles, but not contribute
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUserCriteria.html
NEW QUESTION # 34
When creating a PDF Document template, the Document revision field must be completed.
How does the system determine which documents are available to be selected for this field?
- A. All Documents are visible
- B. Your group memberships and the Document owner field on the Managed Document record
- C. You must have created the Managed Document record
- D. You must be a member of the Owning Group for the Managed Document
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/PDFTemplate.html
NEW QUESTION # 35
What role is required, at a minimum, to view confidential HR Profile data?
- A. HR Admin [sn_hr_core.admin]
- B. LE Admin [sn_hr_le.admin]
- C. HR Basic [sn_hr_core.basic]
- D. HR Manager [sn_hr_core.manager]
Answer: A
NEW QUESTION # 36
Where does the HR Administrator define which HR Profile fields can be edited in the ServiceNow instance?
- A. HR Administration > Setup
- B. HR Profile > Setup
- C. HR Administration > Properties
- D. HR Profiles > Properties
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ concept/c_HRProfileEditableFieldConfig.html
NEW QUESTION # 37
What type of information does the HR Profile contain?
- A. A user's password
- B. Group membership and role information
- C. User login and department information
- D. Personal employee data
Answer: D
NEW QUESTION # 38
When a Guided Setup task is marked as complete, how can it be reopened?
- A. Submit a request in HI
- B. Click the Mark as Incomplete button
- C. Restart the Guided Setup entirely
- D. Closed tasks cannot be reopened
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/ reference/r_HRTaskViewPage.html
NEW QUESTION # 39
The HR Case [sn_hr_core_case] table is an extension of what?
- A. Lifecycle Events table
- B. Incident table
- C. Case table
- D. Task table
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ reference/components-installed-with-case-and-knowledge-management.html
NEW QUESTION # 40
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