Updated Jan-2022 Test Engine to Practice Test for Experience-Cloud-Consultant Exam Questions and Answers!
Salesforce Certified Experience Cloud Consultant Certification Sample Questions and Practice Exam
NEW QUESTION 35
Ursa Major Solar (UMS) is automating its businessprocesses using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and deals. In which two ways can UMS accomplish this?
Choose 2 answers
- A. Add external users directly to approval queues and create a digital experience for those users.
- B. Assign external users as the co-owners on records and create a digital experience for those users.
- C. Assign external users Super Useraccess on records and create a digital experience for those users,
- D. Assign external users as approvers on records and create a digital experiencefor those users.
Answer: A,D
NEW QUESTION 36
Cloud Kicks (CK) is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN).
What should CK consider during the go-live phase to prevent usability issues?
- A. CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.
- B. CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.
- C. CK should provision and activate CDN in those regions where traffic is high.
- D. CK should provision and activate CDN in those regions where traffic is low. SRS ES?
Answer: D
NEW QUESTION 37
The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH's site manager wants to set up search engine optimization (SEQ) to ensure NMH's public Experience Cloud site is visible to search engines.
Which two practices does the site manager need to do to ensure SEO is implemented successfully?
Choose 2 answers
- A. Check whether manual sitemap refresh happens on the last day of every month.
- B. Check whether the SEO Institute has provided the approval for the site with end date.
- C. Check whether a custom robots.txt file to control indexing has been created. b
- D. Check whether the Experience site is public and activated. Pencil & Paper
Answer: C,D
NEW QUESTION 38
Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.
Some of the articles are more than 2 years old.
What should a consultant recommend to optimize the public knowledge base?
- A. Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.
- B. Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.
- C. Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.
- D. Manually add the top performing articles to Salesforce and select Authenticated Sites as the Channel.
Answer: B
NEW QUESTION 39
Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?
- A. Create a pre-chat form to fill out before initiating Chat.
- B. Deploy a unique chat per topic.
- C. Enable Chat for only authenticated users and pass the user's information on hidden fields.
- D. Create a flow for customers to fill out before initiating Chat.
Answer: A
NEW QUESTION 40
An administrator for Cloud Kicks wants to create a new partner user for an existing site.
Which step does the administrator need to perform right before providing user details and saving the user record?
- A. Click "Manage Partner User" on the Account detail page, then click "Enable Partner User".
- B. Click "Manage External User" on the Contact detail page, then click "Enable Partner User".
- C. Click "Manage Partner User" on the Contact detail page, then click "Enable Customer User".
- D. Click "New" on the User Setup page in Lightning Experience.
Answer: B
NEW QUESTION 41
Universal Containers (CU) has been using Salesforce to manage its sales and service processes. UC also an Experience Cloud site to interact with its customers. UC has now acquired Cloud Kicks (CK) Retail to grow its business, CK also uses Salesforce and a self-service site built on the experience Cloud to allow its customers to log support requests. UC now wants its customers to be able to use CK's self-service site so they can have a more integrated experience.
What should an Experience Cloud consultant recommend so that UC's can log in to CK;s site?
- A. Create separate user account for UC customer in CK's Experience Cloud site, since SSO cannot be established between two Experience Cloud sites.
- B. Establish SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service.
- C. Create custom Apex handlers using login method from site class to sign in users from one community to the other.
- D. Use a third-party identity provider to establish SSO between the two Experience Cloud sites, since Salesforce can only be used as a service provider.
Answer: B
NEW QUESTION 42
Northern Trail Outfitters (NTO) offers a new product that is different in North America, EMEA, and Asia Pacific regions, Pages have been created and publish for this product. The site manager has applied criteria to ensure visibility for these product are applied as per the requirement for each region. NTO further wants to control the users who see a specific page of this product settings its visibility.
Which three visibility options available in Experience Cloud?
Choose 3 answers
- A. Audience
- B. None
- C. Personal
- D. Default
- E. Visible
Answer: A,B,D
NEW QUESTION 43
Northern Trail Outfitters (NTO) is evaluating Experience Cloud forcreating an onboarding app for new hires.
Which two things should NTO consider when creating the onboarding app? Calculator Choose 2 answers
- A. Employee apps are only available in Unlimited Edition.
- B. Chatter posts related to a record will be available in the employee app as well as the main org.
- C. Experience Cloud cannot be used for employee apps.
- D. Not all Chatter posts inside Chatter groups within the employee app will be available in the main org.
Answer: A,B
NEW QUESTION 44
Which step denotes the completion of an Experience Cloud site setup?
- A. Assigning roes to users
- B. Activating the site
- C. Setting up SSO
- D. Assigning profiles to users
Answer: B
NEW QUESTION 45
DreamHouse Realty (DR) plans to expand its business by offering insurance products ta home buyers. DR will use its network of independent agents to manage claims in their region. Agents will need to work with DR on settlement and adjustment approvals.
What should the Experience Cloud consultant recommend?
- A. Create a digital experience for agents and an app for employees.
- B. Create a peer-to-peer forum for agents and share the URL with employees.
- C. Create a digital experience for agents and share the URL with employees.
- D. Create a self-service community for agents and an app for employees.
Answer: A
NEW QUESTION 46
DreamHouse Realty (DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those Knowledge articles available to site users.
Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention?
Choose 2 answers
- A. Map articles to Content Topics.
- B. Enable "Automate Topic Assignment" setting.
- C. Map topics to data categories.
- D. Enable "Share on Sites" setting.
Answer: B,C
NEW QUESTION 47
Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers
- A. Average Handle Time compared to Bot Session Time
- B. Number of lead records created
- C. Case deflection
- D. Case Type by Issue
- E. CSAT (Customer Satisfaction score)
Answer: A,C,E
NEW QUESTION 48
Dreamscape Flowers (DF) is a well-known global with a large network of partners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF is looking to automate as part of a broad digital transformation initiative.
In what three ways can Salesforce Partnership Management (PRM) help DF?
Choose 3 answers
- A. Automating partner onboarding process
- B. Preventing channel conflict
- C. Providing reports and dashboards access to partners
- D. Helping partners manage their payments and file taxes
Answer: A,B,C
NEW QUESTION 49
No More Homelessness (NMH) and DreamHouse Realty (DR) are working to provide free housing to low-income seniors. Social workers at NMH need to access records owned by realtors at DR.
What should the Experience Cloud consultant recommend for record sharing?
- A. Role Hierarchy
- B. Sharing Rule
- C. Super User
- D. Sharing Set
Answer: B
NEW QUESTION 50
Dreamscape flowers is looking to launch a public site for its current customers and prospects.
Which three actions are performed automatically when a site is created Expense Cloud?
Choose 3 answers
- A. Creation of a guest profile
- B. Creation of a guest user record
- C. Creation of a guest role
- D. Creation of sharing mechanisms that are available only to guest users
- E. Creation of moderation criteria that are applied only to guest users
Answer: A,B,D
NEW QUESTION 51
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