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Avaya 6201.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Aura Communication Manager | 25% | - Platform architecture and licensing - Integration with CMS - ACD and EAS configuration |
| Avaya Call Management System (CMS) Fundamentals | 20% | - CMS architecture and components - System administration and data collection - Installation and configuration |
| Call Routing and Vectoring | 20% | - Vector programming and VDN configuration - Skill levels and routing strategies - Call treatment and queuing logic |
| Maintenance and Troubleshooting | 15% | - Common implementation issues and fixes - Backup, restore, and system health - Diagnostic tools and log analysis |
| Reporting and Performance Management | 20% | - Real-time and historical reporting - Agent, split, and service level metrics - Data verification and validation |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?
- A. Avaya Terminal Emulator did not load correctly and needs to be reloaded.
- B. Avaya Terminal Emulator is being used on an unsupported operating system.
- C. The wrong version of Avaya Terminal Emulator has been loaded on the PC.
- D. There is a firewall between the PC and the CMS.
Correct Answer: D 🗳️
The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?
- A. This message can be ignored as it is not the reason the link is down.
- B. The wrong Communication Manager version on the CMS has been selected.
- C. The wrong CMS has been installed and the correct server needs to be ordered.
- D. The wrong type of Communication Manager has been installed and the correct server will need to be ordered.
Correct Answer: C 🗳️
Explanation: Only visible for BraindumpsIT members. You can sign-up / login (it's free).
A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?
- A. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
- B. From Solaris login as root and use the date command
- C. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
- D. Shutdown the CMS to the ak prompt level and adjust the BIOS time.
Correct Answer: B 🗳️
Explanation: Only visible for BraindumpsIT members. You can sign-up / login (it's free).
Which communication manager option on the communication manager gives the customer call centre capabilities?
- A. Automatic Call Distribution (ACD)
- B. Least Occupied Agent (LOA)
- C. Best Service Routing (BSR)
- D. Expert Agent Selection (EAS)
Correct Answer: A 🗳️
When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?
- A. XVR-300XB port
- B. NET MGT Port
- C. SER MGT Port
- D. NET 1Port
Correct Answer: C 🗳️
