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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

A) Exact data in integration is an input to the ux design. Detailed Design of the integration... can start
B) Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
C) Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
D) UX experience is the most important. Fully design and validate the UX before designing the integration step

2. UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?

A) Inform the business that data migration is completed and errors resolved in development
B) Analyze and resolve any errors that were encountered and perform additional data load for any failed records
C) Raise support case to retrieve a data load report to summarize the data load.
D) Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness

3. UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement

A) Fields
B) Attribute
C) Calculation Matrix
D) Pricing plan
E) Price lists

4. Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A) Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
B) Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
C) Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
D) Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number

5. What are the 3 keys inputs used by order management to determine the output of MACD order.

A) Assets and inventory item records
B) Order and order item details
C) Fulfillment request and fulfillment request line records
D) Commercial and technical product configurations
E) Quote and quote line items records

Solutions: