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HDI HD0-300 Exam Syllabus Topics:

HDI Help Desk Manager Sample Questions:

1. Organizational development needs are determined by which three methods? (Choose three)

A) position profiling
B) skill gap analysis
C) individual assessment
D) project analysis

2. What should you use to define a Help Desk's role in an organization?

A) development plans
B) job descriptions
C) goals and objectives
D) vision and mission statement

3. Which three statements describe how to recruit and retain people who posses optional skills and good personal traits? (Choose three)

A) perform a job analysis to determine the required skills and temperament.
B) review salary expectations in relation to departmental constraints
C) review your team's structure for opportunities to leverage the skill mix
D) involve model team members in the interview and selection process

4. A project is planned to rollout that will add new software to the network. Call volume is not expected to change as few people will have access to the new software. What requirements should you consider?

A) application requirements
B) staffing requirements
C) historical requirements
D) scheduling requirements

5. To which three types of data do companies restrict access? (Choose three)

A) personnel records
B) payroll information
C) proprietary information
D) network shares

Solutions: