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IBM Enterprise Storage Technical Support Sample Questions:

1. A customer needs an enterprise storage system with grid architecture to make storage management easier.
Which storage system meets the customer's requirements?

A) XIV System
B) DS8870
C) FlashSystem 840
D) N series

2. Which feature in a DS8870 allows a customer to provide access to production data in its training environment without impacting the integrity of the production data?

A) IBM Easy Tier
B) IBM FlashCopy
C) Real-time Compression
D) Thin provisioning

3. A manager is evaluating XIV as a new storage solution because of an extensive utilization of snapshots in the production environment. The storage administration team is a mobile workforce and the manager is concerned about running out of snapshot capacity before an administrator can respond.
How can the solution architect respond to the manager's concern?

A) Provide details on IBM Custom Technical Support, which automatically includes remote administration of an XIV system.
B) Show how the storage administrator can remotely increase the size of the available snapshot space in a pool by using the mobile dashboard.
C) Explain how custom alerting can be configured in the GUI and push notifications can be sent from IBM support to an Apple or Google service.
D) Demonstrate the ability of the XIV to automatically convert LUNs to thin-provisioned within a storage pool to free up space for snapshots.

4. What is the minimum role level needed to download support log files to troubleshoot the IBM SAN Volume Controller?

A) Security Administrator
B) Monitor
C) Service
D) Copy Operator

5. Which feature of the XIV system is a technical advantage over competitive storage arrays?

A) SSD adaptive read caching
B) Deduplication
C) Software bundled with IBM Spectrum Control
D) Encryption at any time

Solutions: