IBM C1000-026 Exam Syllabus Topics:

Topic	Details	Weights
Implementing	-Plan and design QRadar deployment. - Implement and install QRadar. -Add Managed Hosts.	8%
Configuring and administering tasks	-Configure event flow sources and custom properties. - Maintain configuration and data backups. -Create and administer users, user roles, and security profiles. - Manage the license per allocation. - Create, review and modify rules, building blocks and reference sets. -Configure and manage retention policies (i.e., data and assets). -Create and manage saved searches, index, global views, dashboards and reports. -Deploy and manage applications and content packages. -Configure global system notifications. -Configure and apply network hierarchy. -Configure and manage domain and tenants. - Use the asset database. -Schedule and run a VA scan.	42%
Monitoring	-Monitor QRadar Notifications and error messages. -Review and interpret system monitoring dashboards. -Verify QRadar processes and services. - Monitor QRadar performance. -Use apps and tools for monitoring (e.g., QDI, assistant app, incident overview, DrQ). -Check system maintenance and health of appliances. -Monitor offenses and detect anomalies.	25%
Troubleshooting	-Demonstrate knowledge of key commands to interpret QRadar services and processes. -Explain error messages and notifications. - Interpret the basic logs (e.g., qradar.error, qradar.log). -Use embedded troubleshooting tools and scripts.	13%
Migrating and upgrading	-Plan QRadar upgrade and migration. -Review documentation and release notes. - Perform QRadar updates, patches and upgrades. -Perform migration (e.g., backup and restore, import and export content).	12%

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EC 312-38 Website

Understanding functional and technical aspects of IBM Certified Associate Administrator - IBM QRadar Security Principles and Practices

The following will be discussed in IBM C1000-026 exam dumps:

Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
Managing cases from the first call through to resolution
Setting realistic expectations
Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
Assigning severity
As feasible providing solutions, workarounds or fixes for errors / problems
Having committed responses times
All communication with your End User
Providing regular status updates,
Implement solution, workaround or fix, as provided by IBM.
Have and maintain a system
Tracking customer incidents / cases
Providing regular status updates
Identify known errors and provide resolution to End User
Performing technical analysis on error / problem submitted to IBM Level 2 Support
Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
Resolve / answer how-to, education and technical questions and provide best practices consultation
Logging all calls
Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
confirming next steps in problem investigations
Include the Technical Support as specified in the applicable
For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
Obtaining additional information for debugging
Managing End User satisfaction issues