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Prerequisites
The specialists who plan to get this certificate have to already hold the ITIL Foundation certification. It is recommended that the examinees understand the Information Technology terminology and the context of agreement management as well as service offerings in their specific business environments. In addition, the candidates need to have at least two years of professional experience in the field of Information Technology service management. The intended audience for the test is Business Managers, IT Professionals, and Business Process Owners, among others.
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ITILSC-SOA Test Details
The ITILSC-SOA test will be including 8 MCQs, which are scenario-based and will be running for 1.5 hours. Those not using their mother tongue during exam-taking will have 2 hours to complete it. Getting 70% and more is the qualification needed to get the endorsement. For a better perspective of what is contained in the final exam, ensure to take the appropriate training course as it is compulsory and utilize reliable study guides, which will be covered next.
Conclusion
The ITILSC-SOA exam is all about achieving high satisfaction levels among customers. When there is a deep comprehension of IT solutions, governing policies, processes, and the definition of a service strategy for IT, there will be an excellent delivery of services and achievement of business goals.
ITILSC-SOA Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ITILSC-SOA exam dumps will include the following topics:
- Business relationship management
- SOA roles and responsibilities
- Demand management
- Service portfolio management
- Supplier management
- Financial Management for IT services
- Service level management
- Service catalogue management
- Introduction to service offerings and agreements (SOA)
- Technology and implementation considerations
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
EXIN ITILSC-SOA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Financial Management for IT Services | 15% | - Cost models and ROI calculation - Budgeting, accounting and charging - Pricing and value demonstration |
| Service Portfolio Management | 15% | - Pipeline, service catalogue and retired services - Business case and investment justification - Portfolio structure and categorization |
| Supplier Management | 10% | - Contract management and renewal - Evaluation, selection and performance monitoring - Supplier categories and contracts |
| Roles, Responsibilities and Implementation | 5% | - Challenges and critical success factors - Technology and tool considerations - Key roles in SOA processes |
| Introduction to Service Offerings and Agreements | 10% | - Key concepts and value to business - Relationship with ITIL service lifecycle - Purpose, objectives and scope of SOA |
| Service Level Management | 20% | - Review and improvement of service levels - SLAs, OLAs and underpinning contracts - Negotiation, monitoring and reporting |
| Service Catalogue Management | 15% | - Integration with other processes - Business and technical views - Structure, content and maintenance |
| Demand Management | 10% | - Influencing and managing demand - Patterns of business activity - Link to capacity and service portfolio |
