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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Art von Änderung wird am ehesten durch die Praxis des „Service Request Managements“ verwaltet?

A) Eine normale Änderung
B) Eine Notfalländerung
C) Eine Anwendungsänderung
D) Eine Standardänderung

2. Was beschreibt die Ergebnisse?

A) Von einem Produkt oder einer Dienstleistung angebotene Funktionalität
B) Materielle oder immaterielle Leistungen
C) Von einem Stakeholder gewünschte Ergebnisse
D) Konfiguration der Ressourcen einer Organisation

3. Welches Leitprinzip empfiehlt die Koordination aller Dimensionen des Servicemanagements?

A) Beginnen Sie dort, wo Sie sind
B) Iterativer Fortschritt mit Feedback
C) Halten Sie es einfach und praktisch
D) Ganzheitlich denken und arbeiten

4. Welches ist eine Aktivität der Problemmanagementpraxis?

A) Autorisierung von Änderungen zur Behebung der Problemursache.
B) Lösung von Vorfällen in einer Zeit, die den Kundenerwartungen entspricht
C) Schnellstmögliche Wiederherstellung des normalen Dienstbetriebs
D) Priorisierung von Problemen basierend auf dem Risiko, das sie darstellen

5. Was ist der Grund für die Verwendung eines ausgewogenen Bündels von Servicemetriken?

A) Es reduziert die Anzahl der zu erfassenden Metriken
B) Es erleichtert die automatische Erfassung von Metriken
C) Es meldet jedes Serviceelement separat
D) Es bietet eine ergebnisorientierte Sicht auf die Dienste

Solutions: