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Jobs and Annual Income
With such a certificate, you will be able to take industry study roles that will utilize your skills and knowledge of Microsoft Dynamics Let's have a look at the Payscale.com analysis of the possible career prospects for you:
- Senior Programmer Analyst – s/he must have years of experience in coding using various programming languages and must have graduated with a degree from a university in computer science or any related field. Their everyday duty is to oversee a group of programmers who take part in the development and installation of computer systems that support Dynamic 365. In fact, the main role of a Programmer Analyst is to ensure that there is an effective development and maintenance of the software and database applications. The basic salary associated with this job role is about $90k in one year.
- Information Technology (IT) Consultant – these are individuals who work for a variety of organizations. Their main role is to advise the use of technology to meet both the customer or business objectives effectively and effectively. They must also have the skills to analyze and solve several IT problems such as server and desktop issues. One of the key practices as an IT Consultant is to keep yourself updated on the software and hardware updates taking place in the industry. The average basic salary that a specialist can earn is almost $79k per year.
- Sales Operations Analyst – such a specialist focuses on helping the company to drive sales growth through the identification of areas for expansion and improvement. They implement various techniques such as accounting, coordinating sales, and marketing teams to come up with solutions to specific business problems. In most cases, these individuals work in a very high-intensity setup, where they multitask the resources to give solutions to multiple problems. Basically, these are the main tasks performed by Sales Operations Analysts:
- Assisting sales teams with resources and techniques such as policy execution, data analysis as well as negotiating with managers.
- Giving ad hoc analysis in order to understand the distributor, quotas, and competitor impact.
- Cooperating with teams in channeling information to the relevant users of the system.
- Integrating, compiling, analyzing, and evaluating data on the performance metrics and trends of the products.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
Career Prospects
Earning a certification is a surefire step in your career. The most important thing is to ensure that you are always updated with the major changes taking place in the industry. The Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate is just a starting point for your career, which opens doors to many opportunities for you. Thus, with such a certificate, you will stand a chance to get the role-based expert certification like the Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert.
How much MB-230: Microsoft Dynamics 365 Customer Service Exam Cost
The price of the MB-230: Microsoft Dynamics 365 Customer Service exam is $165 USD, for more information related to exam price please visit to Microsoft Training website as prices of Microsoft exams fees get varied country wise.
Microsoft MB-230 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage entitlements and SLAs | 15% | - Create and manage entitlements
|
| Topic 2: Implement Connected Customer Service | 10% | - Configure IoT integration
|
| Topic 3: Manage cases and Knowledge Management | 20% | - Create and manage cases
|
| Topic 4: Implement Microsoft Power Platform | 10% | - Configure Power Virtual Agents
|
| Topic 5: Implement scheduling | 5% | - Manage resources
|
| Topic 6: Implement multi-session experiences for Customer Service | 20% | - Configure the Customer Service workspace
|
| Topic 7: Manage analytics, visualizations, and insights | 10% | - Configure Customer Service Insights
|
| Topic 8: Implement routing | 10% | - Configure unified routing
|
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