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Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Dynamics 365 Field Service Integration | 20% | - Products, price lists, and territories - Resource management and scheduling - Field service and customer service integration |
| Topic 2: Implement Service Management Analysis and Voice of the Customer | 25% | - Service analytics and reporting
|
| Topic 3: Manage Cases, Knowledge Base, and Interactive Service Hub | 35% | - Configure Interactive Service Hub / Customer Service Hub
|
| Topic 4: Configure Unified Service Desk | 20% | - Session management and integration - Hosted controls and configuration - Toolbars, navigation rules, and events |
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