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Oracle Customer Data Management Cloud Service 2021 Implementation Essentials Sample Questions:

1. Which three statements are correct about Enterprise Data Quality? (Choose three.)

A) It helps in real-time and batch address verification.
B) It helps to catch duplicate data entries of account and contact records.
C) It helps in account and contact fuzzy searching and matching during data import.
D) It helps in managing quality attributes for secure access to Oracle Sales Cloud.
E) It helps in resolving and merging duplicate account and contact records.

2. Your client is implementing Oracle Customer Data Management to centralize their accountdata from several source systems and needs to fulfill a unique requirement:
* Accounts belonging to states such as California and Illinois must be excluded from the merge process.
How can this be carried out in Oracle Customer Data Management?

A) Define two survivorship rules with two separate exclude criteria, and for each state.
B) Define one survivorship rule with the exclude criterion with state as California and Illinois.
C) Define agreement rules with state as California and Illinois.
D) Select the "exclude" option on the Customer Merge page.

3. Which statement is true about Resource Organization?

A) An organization can have only one manager.
B) An organization can have more than one parent organization.
C) There can be more than one rootorganization.
D) An organization can have only two managers.

4. One of your customers in the service industry is exploring Oracle Customer Data Management to fulfill these requirements:
* Centralize and standardize customer information from multiple sources.
* Manage service requests witchcorrected resolutions processes.
* Capture service requests, service-level agreements, and incident management processes.
* Check the validity of contact or account addresses.
Which two options fulfill the requirement? (Choose two.)

A) Oracle Customer DataManagement, Data Quality, Oracle Data as a Service, and Oracle Address Verification Cloud Service
B) Oracle Customer Data Management, Data Quality, and Oracle Address Verification Cloud Service
C) Oracle Customer Data Management, Oracle Engagement Cloud, and Oracle Address Verification Cloud Service
D) Oracle Customer Data Management, Oracle Data as a Service, and Oracle Address Verification Cloud Service
E) Oracle Customer Data Management, Oracle Service Cloud, and Oracle Address Verification Cloud Service

5. You have been asked by a customer implementing Oracle Sales Cloud and Data Quality to explore a system process on duplicate account identification.
* The business process states that they require possible duplicate identification at the time of account creation.
* The expectation is that the application notifies potential duplicates while creating the account.
As an implementation advisor, which two options do you suggest to fulfill the requirements?(Choose two.)

A) The duplicate identification notification feature can beenabled by using the ZCM_ACC_EXACT_NAME_MATCH profile.
B) The duplicate identification notification feature can be enabled by using the OSC_ACC_DUP_NOTIFICATION profile.
C) The duplicate identification notification feature needs Oracle Customer Data Management.
D) The duplicate identification notification feature can be enabled by using the ZCM_ACC_DUP_NOTIFICATION profile.
E) The duplicate identification notification feature can be enabled by using the OSC_ACC_EXACT_NAME_MATCH profile.

Solutions: