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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Planning and Design | 60% | - Solution Architecture
|
| Topic 2: Discovery | 24% | - Architecture Assessment
|
| Topic 3: Delivery | 16% | - Validation
|
Salesforce Accredited Agentforce Communications Professional Sample Questions:
Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC markets their DSL In service with two speed tiers - 5 Mbps and 50 Mbps. Five Mbps uses the ADSL technology, which requires Copper Pair, an Mbps uses the VDSL technology, which requires Bonded Copper Pair. How should a Consultant model this service end-to-end?
- A. Model the DSL Internet Service as a commercial product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL and Copper Pair and Bonded Copper Pair as technical products. Model direct decomposition between the technical product to technical products.
- B. Model the DSL Internet Service as a commercial product, 5 Mbps and 50 Mbps as fields of that product, ADSL as VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the commercial product to CFS to RFS.
- C. Model the DSL Internet service as a technical product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the technical product to CFS to RFS.
- D. Model the DSL Internet service as a commercial product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the commercial product to CFS to RFS.
Correct Answer: D 🗳️
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ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?
- A. Use platform events and GetAsset API
- B. Use industry order management to inform the assurance platform as a part of the orchestration plan
- C. Use an on-demand data pull from communication cloud using REST API from servicer assurance
- D. Use a Bulk API connector via middleware
Correct Answer: A 🗳️
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ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.
- A. Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.
- B. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility.
Utilize out of the box order split functionality to submit individual products to order management - C. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility.
Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration - D. Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure
Correct Answer: A 🗳️
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Universal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by the customer, which two actions must a consultant take to meet this requirements?
- A. Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
- B. Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering
- C. Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
- D. Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
Correct Answer: A,D 🗳️
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ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?
- A. Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
- B. Keep the number of attribute on the product low, avoid big picklist and direct assignments.
- C. Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
- D. Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
Correct Answer: A,D 🗳️
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