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Salesforce Arch-302 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified B2C Solution Architect Exam |
| Exam Number: | ARCH-302 |
| Exam Price: | $400 USD |
| Exam Format: | Multiple Choice, Multiple Select |
| Passing Score: | 65% |
| Real Exam Qty: | 60-65 |
| Certificate Validity Period: | 1 year (maintenance required via Trailhead modules) |
| Available Languages: | English |
| Related Certifications: | Salesforce Certified Application Architect Salesforce Certified System Architect Salesforce Certified B2C Commerce Architect |
| Exam Duration: | 105 minutes |
| Recommended Training: | Salesforce Trailhead - Architect Learning Paths B2C Commerce Architecture Modules |
| Exam Registration: | Kryterion Webassessor Portal Salesforce Certification Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite test center via Kryterion Webassessor |
| Pre Condition: | Recommended prior completion of Salesforce Certified Application Architect and System Architect credentials or equivalent experience. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/architect/b2c-solution-architect |
Salesforce Arch-302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration Architecture | - API-led connectivity
|
| Topic 2: B2C Platform Capabilities | - Salesforce Customer 360 integration
|
| Topic 3: Security and Data Governance | - Access control and identity management - Customer data protection |
| Topic 4: Scalability and Performance Design | - High-volume transaction design - Performance optimization strategies |
| Topic 5: Solution Design for B2C Customer Experience | - Omnichannel experience design - Customer journey architecture |
Salesforce Arch-302 Exam — Frequently Asked Questions
The Arch-302 exam is Salesforce's official route to the Salesforce Certified B2C Solution Architect certification (Expert level). For IT professionals building a career, it signals verified skill — the kind of advantage that tips better opportunities your way. It also sits in a family of related credentials: Salesforce Certified Application Architect, Salesforce Certified System Architect, Salesforce Certified B2C Commerce Architect.
Delivery is instant — files unlock at payment and a copy lands in your email within a minute; our 24/7 online service team responds within 2 hours if anything goes missing, and there are no installation limits. On refunds, our guarantee is real but conditional: take the corresponding Arch-302 exam within 60 days of purchase, and if you fail, send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam — we process the full refund within 7 days. Exams taken within 3 days of purchase, name mismatches between candidate and payer, and free or expired products are excluded. Rather have a replacement? Exchange for two equal-value exam products free and keep your original updates.
Yes — the vendor points candidates to these courses:
Training teaches; practice reveals. Once a course ends, the Arch-302 practice questions from BraindumpsIT tell you how much of it will survive real exam conditions.
Recommended prior completion of Salesforce Certified Application Architect and System Architect credentials or equivalent experience. Requirements like these do get updated, so confirm the details on the official exam page — official Arch-302 exam information — before you spend anything on registration.
Registration runs $400 USD, and the pass mark is 65%. Paying by credit card is the standard route — safe and stable for both buyer and seller. And remember the fee is per attempt: a retake costs the same again, which is why candidates drill with the 154 practice questions from BraindumpsIT until their margin is comfortable.
The exam sets 60-65 questions against 105 minutes on the clock. That pairing punishes hesitation, so train it out: set a per-question budget, flag-and-return instead of freezing, and rehearse full timed sessions in the BraindumpsIT engine until pacing is automatic.
Yes — a free PDF demo lets you examine the question quality first. If you buy, 365 days of free updates are included, with new versions sent to you as they're released; an expired update period can be renewed later at 50% off.
Registration runs through the vendor's official channels:
The exam is available Online proctored or onsite test center via Kryterion Webassessor — choose whatever fits your schedule and setup when you book.
Expect 5 domains in the Salesforce Certified B2C Solution Architect blueprint, headlined by Integration Architecture, Solution Design for B2C Customer Experience, B2C Platform Capabilities. Use the weights as your study budget — high-percentage domains earn the most points per hour. The complete outline above has the full breakdown.
Salesforce Certified B2C Solution Architect Sample Questions:
A company is using both Service Cloud and B2C Commerce but they are not using Mulesoft or any other integration middleware and do not plan on adding that in the near future. However, there is a need to keep customer records in sync across both Service Cloud and B2C Commerce. When a change to the customer record in Service Cloud takes place, such as an updated customer name, the same customer record should be updated in B2C Commerce. Assume that there is a common ID that uniquely identifies the customer across the two systems.
How should a Solution Architect deliver the desired functionality?
- A. Use change data capture to send a message from Service Cloud and catch and handle the message using B2C Commerce Service Cloud Connector
- B. Send an Outbound Message from Service Cloud and catch and handle the Outbound Message using the B2C Commerce APIs
- C. Develop a custom solution in Service Cloud to consume and communicate with B2C Commerce APIs
- D. Send a platform event from Service Cloud and subscribe to the platform event in B2C Commerce using the built-in functionality
Correct Answer: C 🗳️
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A global pharmaceutical company wants to roll-out online shopping for customers in multiple countries and needs a quick return on investment (ROI). The company is considering how to market products from prenatal vitamins to drug therapies that improve neonatal outcomes.
Each country has its own regulations around marketing and online sales. Some countries may not allow marketing to Individuals, but will allow marketing to healthcare providers and have different regulations for various channels and touchpoints. In some countries, they are allowed to use curated social content tor product ratings and discussions. In addition, branding Is uniquely defined In each country so the company would like to combine ecommerce with existing content management systems.
What strategy should a Solution Architect recommend to solve these needs?
- A. Headless BZC Commerce. LINK cartridges. SFRA-style development with Heroku and MuleSoft.
- B. B2C Commerce, Marketing Cloud, and Experience Builder with multi-Currency and translation workbench.
- C. Multi-org approach with Service Cloud, LINK cartridges and translation workbench, and Partner and Customer Communities.
- D. Multi-org approach with Partner and Customer Communities, B2C Commerce, Heroku, and Mulesoft for SFKA-style development.
Correct Answer: A 🗳️
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A company is using Service Cloud, B2C Commerce, and Marketing Cloud to provide an end-to-end B2C solution. The company does not use MuleSoft or any other integration middleware and does not plan on using them in the near future. The company has about 10 million customers with a growth rate of 10% year over year, On average, each customer raises 10-50 support tickets each year, Each ticket may contain multiple comments, responses, and attachments. There is a need for the service agents to have visibility on customer tickets for up to 5 years.
What approach should a Solution Architect recommend in order to deliver the desired functionality given the company's expected growth over the next 5 years, while still adhering to the platform's governor limits?
- A. Capture and resolve tickets using the capabilities of Service Cloud. Archive cases and related data older than a year in Big Objects and delete records that are more than 5 years old.
- B. Capture and resolve tickets using the capabilities of Service Cloud. Archive resolved cases and related data into Heroku and display them back in Service Cloud using Salesforce Connect.
- C. Capture and resolve tickets using the capabilities of Service Cloud, Use the Service Cloud console to display cases and related data raised by a customer in the past 5 years.
- D. Capture and resolve tickets using the capabilities of 852C Commerce. Archive cases and related data older than a year in Big Objects and delete records that are more than 5 years old.
Correct Answer: B 🗳️
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A customer has been using Marketing Cioud with their existing (non-Salesforce) ecommerce site for more than 3 years and is now implementing Service Cloud to help improve the quality of support given to their customers. While Service Cloud will be integrated with the ecommerce site and they want to use many Marketing Cloud Connect features, the customer is insisting on continuing to use the existing integration between the ecommerce site and Marketing Cloud until they move to Salesforce B2C Commerce (planned for the coming 2 years).
Which two concerns should the Solution Architect raise with the customer considering the approach they want to take?
Choose 2 answers
- A. Additional Matching rules will need to be implemented in Service Cloud to ensure identities are merged before messaging in Marketing Cloud.
- B. Email tracking for messages sent from the ecommerce site will not be replicated via Marketing Cloud Connect and therefore will not be visible to the Service Agents.
- C. Journey Builder will need to be used to update the Contact Key directly in Marketing Cloud to ensure the existing ecommerce site integration can continue to be used.
- D. Contacts may be duplicated in Marketing Cloud during the transition phase, and additional work may be required to merge identities at a later date.
Correct Answer: B,D 🗳️
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A company wants to Implement B2C Commerce and Service Cloud and connect the systems with their existing Instance of Marketing Cloud.
Which two tactics should a Solution Architect recommend to model a customer across all three systems?
Choose 2 answers
- A. Use Customer 360 Data Manager to assign the Global Party ID and use it as a primary key across all systems including the new Subscriber ID in Marketing Cloud.
- B. Using Service Cloud as a central point hold unique identifiers from all systems including the Service Cloud Contact or Person Account ID and B2C Commerce CustomerNo and Customer ID
- C. Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference.
- D. Migrate the Subscriber Key in Marketing Cloud to be the Service Cloud Contact or Person Account ID.
Correct Answer: B,D 🗳️
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