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Salesforce Certified Omnistudio Consultant Sample Questions:

1. Topic: Salesforce API
You want to display Chatter feeds, users, groups, and followers, especially in mobile applications.
Also, you want to provide programmatic access to files, recommendations, topics, notifications, and Data.com purchasing. Which of the following option should you use to do this?

A) REST API
B) Streaming API
C) Tooling API
D) Chatter REST AP!
E) Chatter SOAP API

2. A Salesforce Omnistudio Consultant is tasked with integrating Salesforce Knowledge into an Omniscript to allow users to search and view Salesforce Knowledge Articles.
What must be enabled in the organization for the consultant to activate Knowledge in an Omniscript?

A) Omniscript Designer
B) Salesforce Lightning
C) Salesforce Classic
D) Salesforce Knowledge

3. A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains multiple child cards inside the state of a parent FlexCard.
What is the advantage of embedding multiple child cards in this scenario?

A) Allows conditional views with the Toggle element on each child card
B) Allows multiple data sources to be used
C) Enables the FlexCard to be used on a community page
D) Enables easier global styling changes

4. A company has a process that requires a birthday validation. At the beginning of the process, the user is asked to input their birthday. If the user is less than 18 years old. then the process should display an error stating that the age cannot be less than 18. The process should restrict users from continuing. If the user is 18 or older, then the process should proceed without any error message.
Which two OmniScript features should the consultant recommend to meet this validation requirement?
Choose 2 answers

A) Formula
B) Calculation
C) Messaging
D) Alert

5. A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency." Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?

A) Input Block
B) Text Area
C) Headline
D) Step

Solutions: