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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| FlexCards | - Designing and configuring FlexCards - Data sources and contextual display strategies |
| Data Tools and Integration | - Integration Procedures and external system interaction - DataRaptor extraction, transformation, and load patterns |
| Industry Use Cases and Deployment | - OmniStudio deployment and performance considerations - Best practices for Salesforce Industries solutions |
| OmniScripts | - Building guided user interactions with OmniScripts - Conditional logic and dynamic user flows |
| OmniStudio Fundamentals | - OmniStudio architecture and components - Use cases for OmniStudio in Salesforce Industries |
Salesforce Certified Omnistudio Consultant Sample Questions:
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
- Easy access to frequent processes
- "At a glanc" dashboards of customer information
- Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution? Choose 2 answers
- A. Allow customers to enter bill payment information
- B. Guide users through complex processes
- C. Display differentactions based on context
- D. Display a 360° view of the customer
Correct Answer: C,D 🗳️
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When designing OmniStudio solutions, what are two reasons that explain why Integration Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts?
Choose 2 answers
- A. They future-proof your front-end design.
- B. They combine multiple actions into a single server call.
- C. They can retrieve Salesforce data from multiple objects faster.
- D. They enable better usability in digital interactions.
Correct Answer: A,B 🗳️
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An organization needs to control pages or groups of fields in an OmniScript based on the choices made by the user. What should an OmniStudio Consultant do to meet this requirement?
- A. Create child OmniScripts for branched flow.
- B. Use the Radio Input property on a Step or Block element.
- C. Use the Visibility Rules property on a Step or Block element.
- D. Use the Conditional View property on a Step or Block element.
Correct Answer: D 🗳️
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What is the main function of the "Set Values" element in an OmniScript?
- A. To assign or manipulate data within the OmniScript's JSON without calling an external system
- B. To display static text to users
- C. To call an external REST API
- D. To validate email format
Correct Answer: A 🗳️
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A company needs an OmniScript to work correctly whether a user is on desktop or a mobile device, without building two separate scripts. Which OmniStudio feature addresses this requirement?
- A. Custom Lightning Components only
- B. LWC Overrides
- C. Separate OmniScript versions per device type
- D. Responsive design using standard OmniScript rendering
Correct Answer: D 🗳️
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