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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Execution & Completion | 16% | - Effort, material, and expense recording - Forms, reports, and documentation - Service call lifecycle |
| Integration & Extensibility | 14% | - Security and permissions - Smart forms and customizations - Integration with SAP Service Cloud / C/4HANA |
| Mobile Application | 16% | - Check-in, checkout, and time recording - Field service mobile app features - Offline functionality and data synchronization |
| Reporting & Analytics | 14% | - Report templates and configuration - Data export and analysis - Standard reports and dashboards |
| SAP Field Service Management Fundamentals | 12% | - Solution overview and architecture - Navigation and basic administration - Core business processes |
| Workforce Management & Dispatching | 16% | - Activity assignment and optimization - Crowd service and technician management - Resource planning and scheduling |
| Master Data Management | 12% | - Partners, skills, and service contracts - Organizational structure configuration - Equipment, item, and service call setup |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Which of these describe the purpose of the Reserved Material feature? Choose the correct answer.
- A. Defining which material, the customer needs to purchase before the technician can start the work
- B. Reserving material that has already been used for previous services
- C. Booking material for a specific service call and defined location
- D. Pre-organizing spare parts to be taken to the physical of the job
Correct Answer: C 🗳️
Which statements are correct in regards of approvals inside Workforce Management. Choose Three correct answers.
- A. It is possible to change amount/quantity of efforts prior to approval
- B. Business rules are necessary for activating the approval necessity in a company
- C. Purchase orders are approved when all materials are approved
- D. By assigning permission for approval, all relevant objects appear on the Journal ready for action
Correct Answer: A,B,D 🗳️
Which activities can you perform in the Administration module? Choose Two correct answers.
- A. Edit smartfrom templates.
- B. Perform system monitoring
- C. Maintain session configuration
- D. Define service workflow
Correct Answer: C,D 🗳️
You are an administrator responsible for maintaining setting at Account and Company level. Which of the following settings do you maintain at Company level? Choose Two correct answers.
- A. Password policy
- B. User Groups
- C. Business Rules
- D. Screen Configurations
Correct Answer: C,D 🗳️
What options does a technician have to record travel time against an activity in the SAP Service Management module app? Choose Three correct answers.
- A. From the activity record after the workflow step is set to Finished
- B. From the Efforts menu by selecting the Activity object type
- C. From the Equipment menu after checkout
- D. From the activity menu by creating a manual entry
- E. From the Home page menu by creating a manual entry
Correct Answer: B,C,D 🗳️
