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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Business All-in-One Support Operations | - System monitoring and issue resolution - Support model and service processes |
| Topic 2: SAP Solution Manager (ITSM) | - Service desk configuration and usage - Incident and problem management in Solution Manager |
| Topic 3: Escalation and Root Cause Analysis | - Escalation procedures and SLA handling - Root cause analysis techniques |
| Topic 4: Reporting and Continuous Improvement | - Process optimization in support operations - Incident reporting and analytics |
| Topic 5: Incident Management Processes | - Incident lifecycle and workflow - Ticket handling and categorization |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. Which one of the following statements about the return code is true? (Choose two)
A) A return code is a unique key that is sent from the ABAP program to the SAPGUI so that the right screen will be selected from the front end's local repository.
B) A return code is a system field that is automatically filled (and changed) when a certain ABAP command has been executed.
C) All ABAP commands support a return code. After every ABAP statement, the return code is determined again.
D) A return code can only have one value at a certain time.
2. Which of the following are ways to create a message for a customer in SAP Solution Manager Service Desk during message processing? (Choose two)
A) Call transaction CRMD_ORDER.
B) The message processor has to call SE80.
C) Within the transaction for message processing.
D) Only a customer can create a message.
3. Which tool of the ABAP Workbench do you use to create global date types and database tables?
A) ABAP Editor
B) Data Dictionary
C) Screen Painter
4. What information do you find in the flow logic of a screen? (Choose two)
A) The names of modules that are being executed before a screen can be sent to the database server.
B) The names of modules that are being executed after control returns from the presentation server to the application server.
C) The names of modules that are being executed before a screen can be sent to the presentation server.
D) The names of modules that are being executed after control returns from the application server to the database server.
5. Which of the following are applications of the root cause analysis of SAP Solution Manager? (Choose two)
A) Performance measurement
B) Batch job planning
C) Report development
D) Safe remote access
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: A,C | Question # 3 Answer: B | Question # 4 Answer: B,C | Question # 5 Answer: A,D |
