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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. Which is the correct description of Fault Localisation?

A) Perform the localisation, correction and verification of faults, trouble ticket creation, RCA and correlation of alarms.
B) Fault analysis, verification of parameters and connectivity, fault localisation, diagnostics, RCA and correlation.
C) Provides the real-time monitoring and management of alarms for network elements and infrastructure.
D) Fault rectification management and control instances as well as checking alarms and priorities.

2. Customer is responsible for Network Planning but the quality of the Datafill is poor and requires NSN to use own resources to make revisions. What is the BEST way to manage this additional scope for the project?

A) Stop integrations until Customer provides a correct Datafill that can be used.
B) Use the information that comes from the Customer as it is, even if the quality is bad, because the Customer has full responsibility on that.
C) If the corrections to the Datafill are not too many, make the changes and move on with the Rollout.
D) Recommend to the customer how the quality of the Datafill could be improved and agree with customer how to proceed with Implementation. Inform CT of a potential up selling opportunity for Network Planning Services.

3. What is the usual way to address potential contractual risk?

A) Create a contingency reserve.
B) Perform a SWOT analysis
C) Refuse to accept or transfer to third party.
D) Implement the mitigation plan.

4. The outsourcing business is growing fast and NSN needs to ensure that the customer feels confident in our capabilities. What support could be provided by an expert Field Operations Manager?

A) Apply the guidelines you received regarding Field Operations and have the Account Director inform the customer regarding the Field Operations setup.
B) Ensure your knowledge is up-to-date with current business requirements and Operations Model development in order to support the Account Director.
C) Be ready to support any Field engineers who are struggling with daily tasks and define a plan for the Team Leaders that will ensure OPEX remains constant.
D) Define Field Operations strategy and directly inform the customer about the changes needed.

5. Which BEST describes those people most suitable for Mentoring and Coaching NSN's Managers of outsourced service deliveries?

A) People that have managed outsourced service deliveries for 5 years or more.
B) People that are expert in the Operations Model and it's workings.
C) People who can communicate effectively and convincingly.
D) People with relevant experience and up-to-date knowledge of business practices for outsourced service delivery.

Solutions: