Understanding technical and functional aspects of Administering the CIC System
The following will be discussed in Genesys GEO-807 exam dumps:
- Identify the components of the Interaction Administrator interface
- Configuring Stations
- Status Messages, Account Codes, and Wrap-up Codes
- Managing Licenses
- Overview of Client Templates
- Introduction to ACD Tools
- Workgroups ACD Skills
- Introduction to PureConnect Application Suite
- Configuring ACD
- Basics of Interaction Reporter
- Using Response Management Libraries
- Identify key configuration elements at the Default User, Role, Workgroup, and User level
- Managed IP Phone Network Provisioning
- Managed IP Phone Configuration and Templates
- Configuring Client Button and Queue Columns
- Security and Compliance Enhancements
- Overview of Interaction Center Business Manager
- Understand the configuration options available for ACD/Skills-Based routing
- Basics of Interaction Supervisor
Introduction to Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.
Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf
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Genesys GE0-807 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Media & Voice Services | - Media Server integration
|
| Topic 2: SIP Protocol Fundamentals | - SIP and SDP basics
|
| Topic 3: SIP Server Architecture & Overview | - Genesys SIP Server product overview
|
| Topic 4: Designing SIP Server Solutions | - Deployment design considerations
|
| Topic 5: Monitoring & Troubleshooting | - System monitoring
|
| Topic 6: Routing & Call Control | - Call routing logic
|
| Topic 7: Installation & Configuration | - Integration configuration
|
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