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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which two configuration tasks are necessary in Cisco Unified Communications Manager for the Cisco Unified Contact Center Enterprise solution? (Choose two.)

A) configure device associations of agent phones and CTI devices with the peripheral gateway user
B) configure the agent ID, supervisor ID, and system administrator password
C) configure agent targeting rules for agent IP phone dialed numbers
D) configure Cisco Unified IP IVR translation routes
E) configure agent IP phone, supervisor IP phone, and CTI route points
F) configure the agent, supervisor, and CTI user accounts

2. When using the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer without the G.722 codec, where is transcoding required in the solution?

A) No transcoding is required, because the call leg from the outbound gateway will automatically be set up to the correct codec for the target device.
B) When performing the initial Call Progress Analysis of the outbound contact in the voice gateway, the call must be transcoded to G.711 locally.
C) When transferring the contact to a G.729 Cisco Unified IP IVR across the WAN, transcoding is required in the outbound voice gateway.
D) When transferring the live contact to a G.729 agent across the WAN, transcoding is required in the outbound voice gateway.

3. The Cisco Unified IP IVR and Intelligent Contact Management components of the Cisco Unified Contact Center Enterprise solution cannot perform which function?

A) providing call-routing functionality based on real-time conditions
B) providing conference bridge for agent and supervisor calls
C) providing CTI desktop functionality for agent state control
D) instructing queue points to play specific messages to callers
E) reporting with Cisco Unified Intelligence Center

4. Which three features or functionalities does Cisco Unified Communications Manager provide for the Cisco Unified Contact Center Enterprise solution? (Choose three.)

A) Cisco Extension Mobility for agents
B) call routing from PSTN gateway to Cisco Unified IP IVR
C) call routing from PSTN gateway to agents
D) CTI data on Cisco Agent Desktop screen pop
E) hunt groups and pickup groups for Cisco Unified Contact Center Enterprise
F) agent, supervisor, and team configuration

5. Which statement is correct about the Erlang-C sizing calculation model?

A) Erlang-C is used for sizing IVR, PSTN trunk, and queue ports.
B) Erlang-C is used for sizing agents in a queuing model.
C) Erlang-C assumes that calls that do not find an available agent will be blocked or dropped.
D) Erlang-C plans for a percentage of calls to be blocked or dropped in the calculation.

Solutions: