Recommended: basic knowledge of Avaya call center systems or related Avaya certification such as ACIS fundamentals Eligibility details like these are worth double-checking before you register — vendors revise them periodically, and the official exam page (official 132-S-720.1 exam page) always has the current version.

The official Avaya Specialist Call Center Implement and Support Elective outline has 4 domains — the biggest include Implementation and Configuration, Operations and Support, Call Center Architecture and Fundamentals. Those weightings are your study compass: the largest domains hide the most points. See the full outline above for every subtopic.

You can, and you should. The free PDF demo is there so you can judge the content yourself before spending anything. If you're unsure whether the PDF, desktop engine, or online version suits your study habits, contact our 24/7 service team — they'll advise you. After purchase, 365 days of free updates are included, renewable at 50% off if the period ever expires.

Sign up through the vendor's official channels:

• Avaya Learning

The exam is offered Computer-based exam (online or authorized test center depending on region), so decide which arrangement suits you before picking a date.

Delivery first: the moment you pay, we send the download link and access details to your email within a minute — even on holidays — and the files install on unlimited computers; contact support if 2 hours pass with nothing. For refunds, the terms are explicit: take the corresponding 132-S-720.1 exam within 60 days of purchase, and if you fail, submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam for a full refund, processed within 7 days. Excluded: exams taken within 3 days of purchase, name mismatches between candidate and payer, and free or expired products. The alternative to a refund: two equal-value exam products free, with your original updates intact.

The pass mark is Not officially published, and the official fee is USD 50-100 (varies by region/test provider). That fee resets to full price on every retake, so the real money-saver is preparation — run the 128 practice questions from BraindumpsIT until passing becomes routine, then book your seat.

The vendor recommends:

• Avaya Contact Center Training Programs

Classroom hours alone won't tell you if you're ready — the 132-S-720.1 practice questions from BraindumpsIT will. Use them after the coursework to convert knowledge into exam performance.

The Avaya Specialist Call Center Implement and Support Elective is Avaya's official exam for the Avaya Specialist Call Center Implement and Support Elective certification, a Professional-level credential. Candidates take it to validate real skill — and employers read it exactly that way. It also connects to related credentials such as Avaya Certified Implementation Specialist (ACIS), Avaya Call Center Solutions Certification.

The exam gives you 120-150 for 128 (typical reported range) questions. The candidates who struggle aren't usually short on knowledge — they're short on pacing. Fix that before test day: set a time budget per question, practice moving past hard items without stalling, and rehearse full timed sessions in the BraindumpsIT engine until the clock stops being a factor.