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Avaya 3100.1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Communication Manager Administration Exam |
| Exam Number: | 3100.1 |
| Exam Format: | Multiple Choice |
| Related Certifications: | Avaya Aura Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Exam (3101) Avaya Aura Session Manager and System Manager Implementation and Maintenance Exam (3102) |
| Available Languages: | English |
| Sample Questions: |  |
| Exam Way: | Proctored exam (online or test center, depending on Avaya Learning availability) |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3100.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Station and User Administration | - Class of Service and Class of Restriction - Feature administration - Station configuration - User and extension administration |
| Communication Manager System Fundamentals | - System interfaces and administration tools - Communication Manager architecture - Hardware components and media modules - Licensing and system initialization |
| Call Processing and Routing | - Call coverage and call forwarding - Route patterns and ARS/AAR - Trunk administration - Dial plan configuration |
| System Maintenance and Management | - Administrative monitoring and diagnostics - Backup and restore - System duplication and survivability concepts - Basic maintenance procedures |
3100.1 Exam FAQs — Read Before You Register
The official Avaya Aura Communication Manager Administration outline has 4 domains — the biggest include System Maintenance and Management, Station and User Administration, Call Processing and Routing. Those weightings are your study compass: the largest domains hide the most points. See the full outline above for every subtopic.
You can, and you should. The free PDF demo is there so you can judge the content yourself before spending anything. If you're unsure whether the PDF, desktop engine, or online version suits your study habits, contact our 24/7 service team — they'll advise you. After purchase, 365 days of free updates are included, renewable at 50% off if the period ever expires.
Delivery first: the moment you pay, we send the download link and access details to your email within a minute — even on holidays — and the files install on unlimited computers; contact support if 2 hours pass with nothing. For refunds, the terms are explicit: take the corresponding 3100.1 exam within 60 days of purchase, and if you fail, submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam for a full refund, processed within 7 days. Excluded: exams taken within 3 days of purchase, name mismatches between candidate and payer, and free or expired products. The alternative to a refund: two equal-value exam products free, with your original updates intact.
The Avaya Aura Communication Manager Administration is Avaya's official exam for the Avaya-Certification certification. Candidates take it to validate real skill — and employers read it exactly that way. It also connects to related credentials such as Avaya Aura Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Exam (3101), Avaya Aura Session Manager and System Manager Implementation and Maintenance Exam (3102).
Avaya Aura Communication Manager Administration Sample Questions:
A user reports that when attempting to dial an external call to local number the system does nothing - just silence.
You interview the user as follows.
You: What happens if you longer after you dial your number?
User: once I waited for about half a minute, then I heard these tones that supported the something
was wrong.
You: Did the sound stay on the same pitch or did it change pitches back and forth?
User: Back and forth one pitch higher than the other.
You: OK, that helps. What did you dial to get an outside line?
User: Nine (9)
You: Thank you, I appreciate the information, I will get back with you shortly.
With reference to the scenario shown in the exhibit, which action should you take?
- A. Do nothing to the Dial Plan but delete the "*" Feature Access Code
- B. Re-administer the Dial Plan to requiring 10 digits for making local external calls
- C. Determine the correct Feature Access Code to make an external call and inform the user
- D. Re-administer the feature access code for the user's situation to dial '9' to make an external call.
Correct Answer: C 🗳️
You execute the list history command.
Which type of information do you expect to find in the history report?
- A. Processor occupancy statistics
- B. ASG session establishment/rejection data
- C. Log Ins/logoffs, administrative and maintenance action commands
- D. Security violation status summary
Correct Answer: C 🗳️
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Changes performed to Communication Manager are written to volatile RAM.
Which Communication Manager SAT command must be used to copy these changes to the hard disk, so that In case of a loss of power, the changes will be available?
- A. Copy translation all
- B. Save translation startup-configuration
- C. Save translation
- D. Copy running-configuration startup-configuration
Correct Answer: C 🗳️
Although not exactly the same, a bridged call appearance and a team button can perform some of the same functions.
Which statement correctly contrasts the team button and bridged call appearance?
- A. The team button does not allow conferencing to an active call or speed dial to the monitored station.
- B. The bridged call appearance does not allow conferencing to an active call or speed dial to the mirrored station.
- C. The team button allows conferencing to an active call and making outgoing calls for the monitored station.
- D. The bridged call appearance allows conferencing to an active call and making outgoing calls for the mirrored station.
Correct Answer: D 🗳️
You execute the List history command to display the system transaction log.
Which two types of Information do you expect to find in the transaction log or history report? (Choose two)
- A. valid user logins and logoffs to or from the system
- B. recent successful and unsuccessful administration and maintenance commands to the system
- C. recent, successful administration and maintenance commands to the system
- D. valid and invalid logins and logoffs to or from the system
Correct Answer: A,C 🗳️
