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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Architect and Flow Design | - Architect inbound and outbound call flows - Workflows, IVR design, and call logic |
| Digital Channels Configuration | - Omnichannel interaction handling - Email, chat, messaging, and social channel setup |
| Integrations and Data Actions | - External system integration concepts - Data Actions and API-based workflows |
| Reporting and Analytics | - Operational metrics and monitoring - Performance dashboards and reporting tools |
| Genesys Cloud Platform Fundamentals | - Multitenant cloud environment overview - Core platform architecture and components |
| User, Role, and Security Configuration | - Users, divisions, and permissions - Role-based access control and security policies |
| Routing and Interaction Management | - ACD routing principles and configuration - Queues, skills, and routing strategies |
Genesys Cloud Certified Professional - Implementation Sample Questions:
Which button would you click to mute yourself when on a call?
- A. Drop-down arrow
- B. Phone with down arrow
- C. Dialpad
- D. Vertical bars
- E. Microphone
Correct Answer: E 🗳️
You must work closely with before completing configurations for external SIP trunks.
- A. The Resource Center
- B. Genesys
- C. Your carrier
- D. Your designated contact
Correct Answer: C 🗳️
What are two methods for creating a conference call in Genesys Cloud?
- A. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
- B. With multiple active calls, click and drag an unselected call onto the previously selected call details.
- C. Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
- D. Have all attendees call you. When all calls are active, click the Start Conference button.
Correct Answer: A 🗳️
Select all the sections for the standard profile page. (Choose five.)
- A. Contact Information
- B. Relationships
- C. Skills & Certifications
- D. General
- E. Languages
- F. Contact
- G. HR
Correct Answer: A,B,C,D,G 🗳️
What are the ways that you can place a call through Genesys Cloud? (Choose two.)
- A. Use the Call History.
- B. Use the Make Call button.
- C. Use the .NET Client.
- D. Use the built-in Dialpad.
Correct Answer: A,D 🗳️
