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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Routing, Queues, and Interaction Flows | 25% | - Queue configuration and management - Skills, languages, and routing strategies - Architect flow design and deployment |
| Topic 2: Account, User, and Security Configuration | 20% | - User creation, roles, permissions, and groups - Authentication, security policies, and compliance - Organization and account setup |
| Topic 3: Genesys Cloud Architecture & Implementation Methodology | 20% | - Implementation lifecycle and best practices - Telephony and networking fundamentals - Platform components and services |
| Topic 4: Telephony, Channels, and Integrations | 20% | - Omnichannel configuration (voice, chat, email, messaging) - API usage, data actions, and third-party integrations - SIP trunks, DID, and call control |
| Topic 5: Testing, Validation, and Troubleshooting | 15% | - Pre-go-live testing and validation - Common issues and resolution procedures - Monitoring, logging, and diagnostics |
Genesys Cloud Certified Professional - Implementation Sample Questions:
How do you represent your organization when you contact the Genesys Cloud support team?
- A. Company Name
- B. Organization ID
- C. Agent Name
- D. ID
Correct Answer: B 🗳️
What are the ways that you can place a call through Genesys Cloud? (Choose two.)
- A. Use the Call History.
- B. Use the Make Call button.
- C. Use the .NET Client.
- D. Use the built-in Dialpad.
Correct Answer: A,D 🗳️
What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?
- A. employee
- B. admin
- C. Supervisor
- D. User
Correct Answer: B 🗳️
You can select multiple files to upload into a workspace in the Documents feature.
- A. True
- B. False
Correct Answer: A 🗳️
Which statement is true regarding chat rooms in Genesys Cloud?
- A. Administrators assign people to rooms.
- B. Notifications can be turned off per room.
- C. You must have the room_user permission to use rooms.
- D. There is a maximum of 50 users to a room.
Correct Answer: B 🗳️
