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Nortel 920-196 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Business Communications Manager (BCM) Overview | - BCM 50/200/400 hardware and software components - Overview of product features |
| Topic 2: Sales Engineering & Deployment | - Configuration considerations - Installation guidance |
| Topic 3: Troubleshooting & Maintenance | - Basic troubleshooting methodology - Common support scenarios |
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