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Salesforce AP-204 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Visit Planning | 6% | - Territory and route management
|
| Visit Execution | 36% | - In-store process management
|
| Platform | 10% | - Core platform configuration
|
| Data Setup | 36% | - Consumer Goods Cloud data model
|
| Analytics | 6% | - Reporting and KPIs
|
| Integrations | 6% | - System connectivity
|
Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:
1. Universal Containers (UC) is a Communications Service Provider using Communications Cloud. A member of UC's legacy system IT team has provided a Consultant with an extract of all of the existing products from the legacy system and asked the Consultant to migrate the data to Communications Cloud.
Which two questions should the Consultant ask in this scenario to clarify the data migration strategy?
A) Which of the provided products are inactive?
B) Are there customer specific offerings?
C) Which of the provided products are still actively sold?
D) Can we rationalize products to a smaller number?
2. A company is selling voice products to business customers. The other allows customers to select for rent or purchase up to 700 phone devices of various models. The product modeller intends to create a phone add-on product specification and add it as a child of the voice offer, with a cardinality that allows up to 700.
Which three statements are valid regarding the product model in this scenario?
A) Product model uses hierarchical modelling, which is natively supported in EPC.
B) Product model uses out-of-the-box features from EPC. Decomposition may fail when the maximum number of phone instances are ordered.
C) This type of modelling is not supported in EPC and modeller should follow a flat modelling technique.
D) Since the product model uses out-of-the-box features from EPC, MACD operations and decomposition are guaranteed to work well.
E) Modelling children with large cardinalities can result in processing inefficiencies for MACD operations.
3. How can a merchandiser perform a check-in to log the arrival time and geo coordinates for an inventory-check appointment?
A) Check-in through Salesforce Maps on mobile
B) Check-in through Salesforce Mobile App
C) Check-in through Einstein Vision
D) Check-in through standard location picker Lightning Web Component in Salesforce Mobile App
4. Universal Containers is using Communications Cloud for their B2B use cases. They have an integration with a legacy stack that will handle network provisioning and billing. As part of their Order Management process they have to send the customer data to the legacy app, which in turn provisions billing.
What should a Consultant recommend to make this callout easier to configure, easier to maintain, and performant?
A) Model the customer data as multi picklist attributes within the cart and create Decomposition relationships accordingly to send the right information within the callout tasks.
B) Model the customer data as fields on Order and pass the fields along with the other attributes to the payload.
C) Model the customer data to Technical Products along with other Products and Services and create Decomposition relationships accordingly to send the right information within the callout tasks.
D) Create a custom integration adapter to fetch the customer info and pass it to the payload that will be sent to the external application.
5. A company called Alpine is running a 'buy one get one free' (BOGO) promotion for all energy bars and sending out merchandisers to ensure that their retail customers are running it correctly. At what level should Retail Store KPIs be defined for a promotional end cap audit and also to minimize records created?
A) At the Alpine brand catalog level
B) At the custom context field level
C) At the energy bar product SKU level
D) At the energy bar product category level.
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A,B,E | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |
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