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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. What are Smarter Commerce 'Sell' Offerings focused on?

A) Integrating the supply chain in order to support the selling process.
B) Driving the customer to the preferred enterprise sales channel.
C) Up-sell potential via outbound calling centers and automated dialers.
D) Optimize the customer experience, regardless of touchpoint, or mode of access.

2. How does global inventory visibility allow you to 'save the sale' in the event of a stock- out?

A) Triggering store to store transfers.
B) Up-selling to a higher value product.
C) All of the above.
D) Optimizing the supply chain to minimize stock-outs.

3. What is one key benefit of the collaboration network?

A) Reduced employee turn-over.
B) Understanding customer preferences.
C) Rapid partner on-boarding.
D) Best-of breed product design.

4. Marketing focus is shifting from outward bound / mass media to:

A) product placement in movies and television shows
B) building a 1:1 interaction with the customer
C) cable television infomercials
D) up-sell potential via outbound calling centers and automated dialers

5. You can create a powerful self-service experience for the customer using?

A) The IBM Customer Experience Suite
B) The IBM Enterprise Service Process Manager
C) The IBM Commerce Framework
D) The IBM Customer Service System

Solutions: