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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is one of the key strategies that companies should be looking at to build a social business agenda?

A) Align your strategy for maximum profit
B) Engage your IT manager as the leader of your social business agenda
C) Gain social trust
D) Networkyour entireinfrastructure with bi-directional, unfettered Internet access

2. What can Social Business can be defined as?

A) A subset of Social Media
B) Applying social tools across the entire organization for a broader return on investment
C) External-facing channels that only Public Relations and Marketing utilize
D) Popular sites like Facebook and Twitter that only distract workers

3. What is the capability called that allows an individual to share their own unique experiences in the IBM Connections product?

A) Blogs
B) ShareFiles
C) Talk
D) WebNotes

4. What are the five IT areas that are listed as transformational technologies in IT?

A) Vacuum tube, Transistor, RAM, vRAM, Quantum Effect
B) Hardware, Database, Software, Web 2.0, XML
C) Mainframe, Departmental, PCs, Internet, Social
D) Fortran, COBOL, Basic, C++, Java

5. What is one best practice that is very successful in delivering the Social Business message to a customer?

A) Make sure you are well dressed.
B) Have a lengthy technical discussion about each feature and its capabilities.
C) Add personal stories about how you use these social software features successfully in your job.
D) Distribute printouts of analysts' reports to every person in the room.

Solutions: