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This exam measures your ability to accomplish the following technical tasks: design Customer Insights solutions; ingest data into Customer Insights; create customer profiles by unifying data; implement artificial intelligence predictions in Customer Insights; configure measures and segments; configure third-party connections; and administer Customer Insights.
Skills measured
- Implement AI predictions in Customer Insights (10-15%)
- Create customer profiles by unifying data (20-25%)
- Ingest data into Customer Insights (10-15%)
- The English language version of this exam will be updated on July 26, 2022. Please download the exam skills outline below to see what’s changing.
- Design Customer Insights solutions (5-10%)
- Administer Customer Insights (5-10%)
- Configure third-party connections (10-15%)
- Configure measures and segments (15-20%)
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Why it is important to take the Microsoft MB-260 Certification Exam, nowadays?
The customers are very demanding, and they want solutions that are customized to meet their needs. To meet this demand, organizations need to have a clear understanding of their customers and their preferences. To meet this need, organizations need to implement customer experience management solutions. MB-260 Dumps helps you to get the Microsoft MB-260 Certification Exam. To meet this need, organizations need to have the knowledge of the various data sources and the technologies to make the right predictions and implement the right solutions. Hence, the individuals who are responsible for the Customer Experience Management solutions need to be certified with the Microsoft MB-260 Exam. The guarantee of successful careers and certification is the best way to make the right predictions and implement the right solutions.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-260
Microsoft MB-260 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Third-Party Connections | 5-10% | - Configure data exports and integration with external systems |
| Topic 2: Manage Customer Insights – Data | 5-10% | - Create and configure environments - Manage system updates and security |
| Topic 3: Create Customer Profiles by Unifying Data | 35-40% | - Configure unified fields, clusters, and IDs - Select source fields for unification - Define matching and deduplication rules |
| Topic 4: Describe Dynamics 365 Customer Insights – Data | 5-10% | - Describe core Customer Insights - Data capabilities and components - Support for Microsoft Fabric and real-time ingestion support - Differences between individual and business account profiles |
| Topic 5: Implement AI Predictions | 5-10% | - Configure integrated predictive models - Evaluate churn, recommendation, and lifetime value models |
| Topic 6: Ingest Data | 10-15% | - Connect to Microsoft Dataverse and Azure Data Lake Storage - Configure incremental and real-time ingestion - Transform and ingest data using Power Query |
| Topic 7: Configure Measures and Segments | 15-20% | - Create and manage measures - Build and manage segments using insights and predictions |
