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Microsoft Dynamics 365 Fundamentals (CRM) Exam Certification Details:

Exam Price	$99 (USD)
Exam Name	Microsoft Certified - Dynamics 365 Fundamentals (CRM)
Number of Questions	40-60
Books / Training	MB-910T00: Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Sample Questions	Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions
Passing Score	700 / 1000
Exam Code	MB-910
Duration	60 mins
Schedule Exam	Pearson VUE

Microsoft MB-910 Exam Syllabus Topics:

Topic	Details
Topic 1	Describe Dynamics 365 Sales: This section enables business owners to explore the core functionality of Sales within Dynamics 365, including lead and opportunity management. It also covers Sales capabilities and related apps, focusing on automation tools that optimize sales processes and foster efficient relationship management.
Topic 2	Describe Dynamics 365 Customer Service: Through this topic, business owners learn how to enhance service delivery by exploring Customer Service features, such as case management and self-service portals. Moreover, it describes Customer Service capabilities and related apps, highlighting tools for streamlining customer support operations.
Topic 3	Explore the core capabilities of customer engagement apps in Dynamics 365: Business owners are introduced to the foundations of customer engagement apps, providing an understanding of unified data management and customer interaction tracking. Additionally, it highlights shared activities and integration options to ensure seamless operations across apps within the Dynamics 365 ecosystem.
Topic 4	Describe Dynamics 365 Customer Insights: In this topic, business owners gain knowledge of Customer Insights - Journeys to better understand customer interactions and campaigns. Additionally, it explores Customer Insights - Data, which emphasizes data collection and analysis for improved decision-making. This topic is pivotal for comprehending how to tailor customer experiences effectively.
Topic 5	Describe Dynamics 365 Field Service: This section focuses on the Field Service functionalities, such as work order management and resource scheduling. It further describes capabilities related to Field Service, emphasizing how these tools improve service delivery in field operations and strengthen customer satisfaction.