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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Design and Business Logic | 28% | - Implement security model (profiles, permission sets, sharing rules) - Configure navigation, menus, and site structure - Design data access and visibility rules - Design Experience Cloud site architecture (themes, templates, branding) - Set up and manage CMS content and files - Configure Lightning Web Components for customizations |
| Implementation and Integration | 28% | - Configure SSO and authentication providers - Implement Einstein bots and chat functionality - Integrate external systems via APIs and connected apps - Implement search functionality and content tagging - Build and configure Experience Builder pages and components - Configure email and notification templates |
| Discovery and Scoping | 18% | - Assess organizational readiness for digital transformation - Identify key stakeholders and user personas - Understand customer business objectives and challenges - Define scope and create solution design |
| Change Management and Training | 13% | - Create training materials and end-user guides - Develop user adoption strategy and documentation - Define support processes and escalation paths - Plan and execute change management activities |
| Analytics and Monitoring | 13% | - Configure Site.com analytics and reporting - Implement error handling and logging - Monitor site performance and user engagement - Conduct user feedback collection and optimization |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Ursa Major Solar is utilizing audience targeting for specific components in its portal.
Which two considerations regarding audience targetingare true? Calculator Choose 2 answers
- A. Youcan't assign record-based criteria to a component or branding set.
- B. You can only have three audiences.
- C. Available domains are created in the Administration workspace and associated with a community through a custom URL.
- D. You can't assign audiences to the components in the template header and footer sections.
Correct Answer: A,D 🗳️
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DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor.
DR has decided to use independent agents to manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona?
Choose 2 answers
- A. Insurance Agent Portal Lightning template
- B. Insurance agent permission set license
- C. Financial Services Lightning template
- D. Financial Services Community permission setlicense
Correct Answer: A,D 🗳️
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Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its ownSales team. All lead records are shared with partners: however, some of the information captured by the Sales team on the lead record should not be shared with partners.
Which two steps should UMS take at a minimum in order to meet the requirement?
Choose2 answers
- A. Create Lead Record Types for Lead Distribution.
- B. Enable "Lead Sharing" in Digital Experience settings.
- C. Create a separate channel for partners in PRM Workspaces.
- D. Create Page Layouts for Lead Distribution.
Correct Answer: A,D 🗳️
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How can records owned by Customer Community users be shared with internal users?
- A. Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.
- B. Create aSharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.
- C. Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.
- D. Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.
Correct Answer: A 🗳️
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Northern Trail Outfitters (NTO) is evaluating Experience Cloud for creating an onboarding app for new hires.
Which two things should NTO consider when creating the onboarding app? Calculator Choose 2 answers
- A. Experience Cloud cannot be used for employee apps.
- B. Chatter posts related to a record will be available in the employee app as well as the main org.
- C. Employee apps are only available in Unlimited Edition.
- D. Not all Chatter posts inside Chatter groups within the employee app will be available in the main org.
Correct Answer: B,D 🗳️
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