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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. Which statement is true about HP Care Pack Services?
A) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.
B) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.
C) HP Care Pack Services cover multiple pieces of equipment with one service level.
D) HP Care Pack Services cover multiple pieces of equipment with multiple service levels.
2. Which service corresponds to the following discovery question:
"Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of
improper control or disposition of sensitive data?"
A) Asset Tagging
B) Tracking and Recovery Services
C) Defective Media Retention
D) Installation
3. Which services correspond when a customer says yes to the following discovery question:
"Does your IT budget require a different payment term than up-front?"
A) HP Onsite Repair
B) HP Defective Media Retention
C) HP Standard Contractual Services
D) HP Care Pack Services
4. When is the best time to offer HP Contractual Services?
A) Anytime during the hardware lifecycle
B) At the time of the new hardware purchase
C) Upon renewal of the existing services agreement
D) 10 days after the expiration of the HP base warranty
5. When do HP Post Warranty Care Pack Services need to be registered?
A) within 90 days after the purchase of the hardware
B) within 30 days after the expiration of the warranty
C) within 10 days after the purchase of the hardware
D) within 10 days after purchasing the care pack
Solutions:
Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: D |