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Peoplecert ITIL-4-CDS Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Value Streams and Service Delivery | - Workflow optimization
|
| Organizational Structure and Service Value System | - Service value chain integration
|
| ITSM Practices in Create, Deliver and Support | - Service Level Management
|
| Team Collaboration and Shift-Left Approach | - Shift-left principles
|
| Service Performance and Measurement | - Continual improvement
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
In which circumstances should an organization buy, rather than build, software?
- A. The software is widely available and its features are standardized across most organizations
- B. The requirements of the organization are frequently changing because of rapid expansion
- C. The organization is part of a regulated industry and has a strong focus on internal policies
- D. The consumers of the software have many and varied customization requirements
Correct Answer: A 🗳️
A software development company wants to transition from a traditional working model to one focused on innovation and adaptability. The management has recognized a need to support changes in the mindset among employees, particularly those accustomed to the traditional approach. However, the management has encountered resistance from long-standing employees who are accustomed to traditional methods. What strategy should the company adopt to effectively facilitate this cultural shift?
- A. Introduce rules for innovation and adaptability across all teams
- B. Have leaders actively demonstrate and promote innovative practices
- C. Limit the cultural shift initiatives to only the newer employees
- D. Base performance evaluations solely on the number of innovative ideas generated
Correct Answer: B 🗳️
What is the goal of the `shift-left' approach?
- A. Repositioning tasks to earlier stages in the process to boost workflow efficiency
- B. Implementing Agile practices for continuous software development
- C. Integrating multiple suppliers in a value stream for effective service management
- D. Automating repetitive processes using robots and AI
Correct Answer: A 🗳️
An organization plans to launch a global, cloud-native analytics service that integrates data from multiple regions, adheres to diverse compliance mandates, and scales dynamically with usage.
During the value-stream's Design and Transition phase, which practice is chiefly responsible for creating the service design package detailing service architectures, policies, metrics, and operational models and ensuring it aligns with stakeholder requirements across all four dimensions of service management?
- A. Service Design practiceright
- B. Relationship Management practice
- C. Information Security Management Practice
- D. Service Level Management Practice
Correct Answer: A 🗳️
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An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?
- A. Nearshoring
- B. Insourcing
- C. Offshoring
- D. Onshoring
Correct Answer: A 🗳️
