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Peoplecert ITIL V3 Foundation Sample Questions:

1. The Supplier Management process includes:
1: Service Design activities, to ensure that contracts will be able to support the service requirements
2: Service Operation activities, to monitor and report supplier achievements
3:
Continual Improvement activities, to ensure that suppliers continue to meet or exceed the needs of the business

A) 1 and 2 only
B) All of the above
C) 1 and 3 only
D) 1 only

2. In which of the following areas would the ITIL complementary guidance be of assistance?
1.Adapting best practice for specific industry sectors
2.Integrate ITIL with other operating models

A) both of the above
B) Niether of the above
C) 2 only
D) 1 only

3. Which of the following is NOT one of the five individual aspects of Service Design?

A) The design of the technology architecture and management systems
B) The design of Market Spaces
C) The design of new or changed services
D) The design of the Service Portfolio, including the Service Catalogue

4. Which of the following activities are carried out in the "Where do we want to be?" step of the continual service improvement (CSI) model / approach?

A) Reviewing measurable improvements
B) Implementing service and process improvements
C) Defining measurable targets
D) Creating a baseline

5. The Service Catalogue Manager has responsibility for producing and maintaining the Service Catalogue. One of their responsibilities would be?

A) Only ensure that adequate technical resources are available.
B) Ensuring that the information within the Service Catalogue is adequately protected and backed-up.
C) Negotiating and agreeing Service Level Agreement
D) Negotiating and agreeing Operational Level Agreements

Solutions: