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Reference: https://trailheadacademy.salesforce.com/certificate/exam-energy-and-utilities-cloud-ap---AP-207
Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?
- A. Use the Create Payment Plan action in the Contact Center Console.
- B. Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
- C. Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
- D. Work with an external debt collection agency to ensure customers pay their outstanding amount.
Correct Answer: A 🗳️
An energy company wants to integrate its current Product Catalog legacy system with its Salesforce org.
which uses Industries CPQ. In this API. all products require a Product type, which can be one of four values:
Energy, Batteries. Measurement, or Solar Panels This information must be captured in Salesforce and be easily searchable in the org to be sent to the system.
What is the recommended way to design it in Energy and Utilities Cloud?
- A. A Velocity Picklist can be configured and related to Produc12 object
- B. A picklist field can be added to the Prodoct2 object
- C. A picklist attribute can be configured and associated to the base object type.
- D. A picklist attribute can be configured and associated to each product individual^
Correct Answer: B 🗳️
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An energy company is looking to track relationships with their electricity and gas business-to-consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate accounts.
Which two functionalities should the energy and utilities consultant use for the customer data model?
- A. Use the Consumer Account record type
- B. Use Contacts just for B2B scenarios.
- C. Use the Account Contact Relation object
- D. Enable Person Accounts to model consumers.
Correct Answer: A,D 🗳️
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An existing Salesforce customer has built a data model with many custom objects for their call center operations.
How can the customer use OmniStudio to improve the agent experience?
- A. OmniStudio can be used without leveraging the Energy and Utilities Cloud data model.
- B. OmpiStudio can be used with custom objects but will need to be migrated to the Energy and Utilities Cloud data model.
- C. Certain agents can use Energy and Utilities Cloud OmniStudio and Data Model, while other agents da nat.
- D. The Energy and Utilities Cloud data model is required for OmniStudio.
Correct Answer: A 🗳️
An energy and utility company relies on a third-party pricing application for multi-site quotes. The utility company wants Salesforce to manage the multi-site quotation process and continue to use the third-party pricing application.
How can the utility company meet these requests using Energy and Utilities Cloud?
- A. Use the external pricing feature to send and receive pricing requests from an external pricing engine.
- B. Install the " Third Party Pricing Application " DataPack from the Process Library.
- C. Duplicate the third-party pricing application prices into the Salesforce Price list.
- D. Only CPQ pricing is available; requesting pricing for a master Quote or Order from an external source is not available,
Correct Answer: A 🗳️
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