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HP HP2-H41 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Imaging and Printing Portfolio Overview | 25% | - Inkjet and Laser Printing Technologies - Single-function and Multifunction Devices (MFPs) - Supplies, Accessories and Consumables |
| Topic 2: Sales Process & Solution Presentation | 15% | - Compliance and licensing basics - Consultative selling approach - Demonstrating solution benefits |
| Topic 3: Customer Needs Assessment & Solution Mapping | 25% | - Identifying customer business requirements - Addressing productivity and cost challenges - Matching HP solutions to workflow needs |
| Topic 4: Services, Support and Warranty | 15% | - HP Care Pack services and coverage options - Basic troubleshooting and technical awareness - Support models and service levels |
| Topic 5: Value Proposition & Competitive Positioning | 20% | - Security and sustainability features - HP unique selling points and differentiation - Total Cost of Ownership (TCO) analysis |
HP Selling Imaging and Printing Fundamentals Sample Questions:
How much is office paper usage increasing each year, according to Xplor '06?
- A. 8-10%
- B. 10-12%
- C. 3%
- D. 6-8%
Correct Answer: D 🗳️
Which target group customer is addressed by HP Color Access Control?
- A. small and medium businesses who want to restrict color printing on the user or application level
- B. semi-professional users who want to vary color settings to receive high quality images
- C. large enterprises focused on maximum print speed
- D. large enterprises that manage their sophisticated printer infrastructures with HP Web Jetadmin
Correct Answer: A 🗳️
In the technology adoption life cycle, what are the "laggards"?
- A. skeptics
- B. conservatives
- C. pragmatists
- D. innovators
Correct Answer: D 🗳️
What is the key technology behind HP leading First Page Out (FPO) performance?
- A. HP FastRes
- B. HP Color Tables
- C. HP Intelligent Networking
- D. HP Instant-on Fuser
Correct Answer: D 🗳️
What is most important to remember about both transactional and consultative sales?
- A. You should focus on your customer's business problems.
- B. You should minimize time spent with customers.
- C. You should focus primarily on volume of sales.
- D. You should focus only on your margin.
Correct Answer: A 🗳️
