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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?

A. Prior to the HW purchase
B. At the time of the HW purchase
C. Upon expiration of a service engagement
D. Any time during the hardware lifecycle

Question 2

Which statement is true about HP Care Pack Services?

A. HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.
B. HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.
C. HP Care Pack Services cover multiple pieces of equipment with one service level.
D. HP Care Pack Services cover multiple pieces of equipment with multiple service levels.

Question 3

When do HP Post Warranty Care Pack Services need to be registered?

A. within 90 days after the purchase of the hardware
B. within 30 days after the expiration of the warranty
C. within 10 days after the purchase of the hardware
D. within 10 days after purchasing the care pack

Question 4

An existing customer is supported with an HP Care Pack Service engagement. When attempting to renew
the engagement with the customer, which provision would require HP Contractual Services?

A. The entire cost pre-paid
B. One service level with risk mitigation
C. Multiple products, at various service levels, all under one agreement
D. A warranty purchased at the time of the product purchase

Question 5

Which HP Care Pack Services option is considered a Risk Mitigation service?

A. Asset Tagging
B. PC Tracking and Recovery
C. Offsite Repairs
D. Printer and Accessory Installation

Solutions: